Crisis Intervention Manager

Crisis Intervention Manager

The Crisis Intervention Manager manages the Children Services Coordinator, Operations Aide and the Crisis Case Management team for the residential program.

HOURS:

40 hours weekly minimum or as necessary to achieve program objectives, tasks, and responsibilities. Have the flexibility to work Monday-Wednesday 9AM-6PM;
Thursday 10AM-7PM and Friday 8AM-3PM and untraditional hours to meet the program's needs.

Essential Duties and Responsibilities:

• Provide support to the residential case management team in creating case plans to include goal setting, crisis intervention, recovery, and self-sufficiency services that address but are not limited to physical, mental, and emotional wellness.
• Review caseloads with case managers; provide guidance and oversight of specific cases as needed.
• Ensure each new residential client has completed the required program entry, including shelter and hotel.
• Ensure weekly case management availability to facilitate goal setting and safety planning.
• Maintain accurate documentation and records of case management services and activities.
• Approve purchase requests for financial assistance for clients, i.e., gas cards, bus tokens, and Door Dash cards, based on the agency's budget.
• Oversee coordination of events, workshops, and programs for adult residents in the residential program.
• Provide oversight of the transportation schedule and client transportation needs.
• Ensure transportation logs are submitted weekly to capture the service for grant reporting.
• Provide oversight of children services activities for the children in the residential program.
• Serve as backup for CPS intervention.
• Provide oversight of children assessments, school enrollments and activities.
• Serve as the Manager On-call, on a monthly rotation schedule, for both Non-Residential and Residential programs, assisting the client services team with coverage and emergent concerns after hours.
• Provide crisis intervention assistance to residents and prospective residents.
• Attend assigned networking meetings monthly.
• Maintain knowledge of overall agency objectives, activities, and client assistance resources.
• Serve in the appropriate step in the dispute resolution process for staff, volunteers, and clients.
• Assist with providing shelter and hotline coverage.
• Serve as the Volunteer Supervisor by training and engaging volunteers and service providers.
• Other duties as assigned.

Qualifications:

• Minimum of 2 years of prior Case Management experience
• Minimum of 2 years prior experience in management

Education and Other Requirements:

• Minimum of a 4-year degree in Social Work, Sociology, Psychology, Human Resources, or comparable experience.
• Must pass a criminal background check, motor vehicle report, and reference checks.
• Must have a clean driving record/automobile insurance coverage and be insurable/ have at least 3 years of verifiable driving experience.
• Provide and maintain personal auto insurance.
• Ability to lift/carry/move a minimum of 40 lbs. for an extended distance.

Job-Specific

Competencies:

• Management of staff and volunteers, including scheduling, on-the-job training, professional growth, and employee documentation.
• Ability to demonstrate leadership, communication, and problem-solving skills.
• Ability to demonstrate critical thinking skills to assist staff with in-the-moment issues.
• Sensitivity regarding the issues of family violence and sexual assault and the ability to remain calm in crisis situations.
• Understand residential programs and the dynamics of communal living.
• Case management services and goal-setting plans to assist clients in the recovery process.
• Knowledgeable of community resources