Shift leader, Social Work

Position Overview

Resident Advocate Evening C – non‑exempt;
Client Services Department, reports to Shelter Manager

B.

Pay: $41,000 per year ($19.71 per hour).

• 40 hours weekly:
  Sunday – Off;
  Monday – Off;
  Tuesday – 4 pm to 11:30 pm;
  Wednesday – 4 pm to 12 am;
  Thursday – 3 pm to 11 pm;
  Friday – 2:30 pm to 10:30 pm;
  Saturday – 4 pm to 12:30 am or as necessary.

• Provide crisis intervention to residents and hotline callers.
• Oversee safety, security, and general welfare of adults and children in the shelter during shift.
• Orient residents to shelter guidelines, procedures, and ensure adherence.
• Maintain confidentiality of resident records and shelter location.
• Accept, record, and store donations properly.
• Attend and contribute to shelter and combined staff meetings.
• Oversee shelter cleanliness, including checking chores and reassigning as needed.
• Submit maintenance requests for equipment and building repairs.
• Check call notes and retrieve client messages.
• Perform other duties as assigned.

• Entry‑level; minimum of a 4‑year degree in Social Work, Sociology, Psychology, Human Resources, or comparable experience.
• Must pass a criminal background check, motor‑vehicle report, and reference checks.
• Must have a clean driving record, be insured, and provide proof of personal automobile insurance.
• Drivers must be over 21 and have no more than 2 moving violations in three years (or 1 for ages 21‑25).
• Ability to lift/carry/move a minimum of 40 lbs. for an extended distance.
• Strong communication and problem‑solving skills, encouraging residents to pursue positive change.
• Ability to handle multiple tasks, prioritize changing workload, and make independent decisions for residents, the shelter, and the agency.
• Sensitivity to family violence and sexual assault issues, remaining calm in crises.
• Understanding of residential programs and dynamics of communal living.

• Bay Area Turning Point (BATP) commits to equal opportunity for all employees.
• Employment decisions are based on qualifications and job requirements, without discrimination for race, disability, color, creed, religion, sex, age, national origin, ancestry, citizenship, veteran status, or non‑job related factors.
• BATP will not hire applicants who received services from the agency within the previous 12 months.
• Employees may perform other related duties as negotiated to meet the organization’s needs.
• This job description is not intended to be all‑inclusive; duties may be updated as necessary.