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Genesys Cloud CX Engineer: IVR/Bot & Routing Expert
Job in
Weehawken, Hudson County, New Jersey, 07086, USA
Listed on 2026-06-18
Listing for:
KPG99 INC
Full Time
position Listed on 2026-06-18
Job specializations:
-
Engineering
Systems Engineer
Job Description & How to Apply Below
KPG
99 INC is looking for a Genesys Cloud CX Engineer to design, develop, and maintain customer experience solutions using the Genesys Cloud CX platform. Responsibilities include designing IVR flows, optimizing call routing strategies, and integrating external systems.
Candidates should have 3–8+ years of experience in Genesys Cloud CX engineering, strong problem-solving skills, and excellent communication abilities. The position offers an opportunity to work in a fast-paced environment focused on enhancing customer interactions.
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