Front Office Supervisor-Envue​/Residence Inn

Front Desk Supervisor (Hourly) – Envue, Autograph Collection (Marriott)

Weehawken, NJ $25–$27/hour

Envue, an Autograph Collection hotel, is seeking a polished and service-driven Front Desk Supervisor ready to take the next step in their hospitality career. This role is ideal for a strong Guest Service Agent looking to step into leadership or an experienced supervisor who thrives in a fast-paced, upscale environment.

• Lead front desk operations during assigned shifts, ensuring seamless guest experiences from arrival to departure
• Serve as a visible, hands-on leader — supporting, coaching, and guiding the front desk team in real time
• Resolve guest concerns with professionalism, urgency, and a service recovery mindset
• Ensure adherence to Marriott brand standards and Autograph Collection service expectations
• Support scheduling, shift coverage, and daily operational needs
• Monitor guest satisfaction metrics and drive improvements in service delivery
• Collaborate with Housekeeping, Engineering, and F&B to ensure overall guest satisfaction
• Assist with training, onboarding, and development of front office associates

• 1–3+ years of front desk or guest services experience in a hotel environment
• Prior supervisory experience preferred OR strong readiness to step into a leadership role
• Experience with Marriott systems (FOSSE, MARSHA, etc.) strongly preferred
• Strong communication, problem-solving, and guest service skills
• Professional presence with a passion for delivering elevated guest experiences
• Ability to work flexible schedules including nights, weekends, and holidays

• Opportunity to grow within a Marriott Autograph Collection property
• Exposure to a high-touch, upscale guest environment
• Career advancement within a growing hospitality portfolio