BUSA Digital Experience Analyst

Job Reference #

331658

City

Weehawken

Job Type

Full Time

Your role

The BUSA Digital Experience Analyst will join the Experience Team within UBS Bank USA to support the Client & Employee Experience Executive Director. The Digital Experience Analyst will play a critical role in shaping the strategy and consistency of digital experiences across UBS banking. This role is focused on defining frameworks, standards, and competitive insights that guide how experiences are built, ensuring they align with client and business needs.

The Digital Experience Analyst will partner with cross-functional teams to assess the competitive landscape, identify opportunities to differentiate, and drive governance processes that ensure seamless, complaint, and consistent digital experiences across products, platforms, and channels.

• Define and maintain the digital experience strategy for banking, ensuring it aligns with overall client and employee experience goals and business objectives
• Establish and enforce experience tenets and principles to ensure consistency across products, platforms, and channels
• Partner with senior stakeholders to ensure digital experiences are prioritized and sequenced based on client needs, regulatory requirements, and business value
• Oversee digital experience governance frameworks to ensure consistency, compliance, and alignment across products, channels, and work streams by defining clear standards and decision-making processes to maintain a unified experience
• Conduct ongoing competitive and market analysis to benchmark UBS’s digital experience again peers
• Translate industry trends and insights into actionable recommendations for product and channel strategies
• Partner with analytics and research teams to identify pain points, track adoption, and monitor experience performance
• Provide thought leadership and guidance to teams on digital best practices and evolving market standards

Detailed salary information:

• Weehawken: the salary range for this role is $105000 to $130000

The expected salary range(s) for this role as of the date of this posting is/are based on factors including, but not limited to, experience, qualifications, education, location and skill level. This role may also be eligible for discretionary incentive compensation. For benefits information, please visit

You’ll be working with the the Experience Team within UBS Bank USA to support the Client & Employee Experience Executive Director.

UBS is the world’s leading and only truly global Wealth Manager, with a strategic focus on growing its footprint in North America. Voted the Best Bank for Wealth Management in North America in 20211, UBS has a 160-year legacy of helping high and ultra-high net worth clients meet their goals.

UBS Global Wealth Management Americas has more than $1.7 trillion in invested assets in North America, managed by over 6,000 of the most productive Financial Advisors in the industry
2. Financial Advisors and their clients can access Banking and Lending solutions through UBS Bank USA, a subsidiary dedicated to the needs of UBS GWM clients. Today, UBS Bank USA is a Top 40 bank in the US, with over 500 employees, a $100 billion+ balance sheet and meaningful runway for future growth
3.

To better serve Financial Advisors and clients, UBS aims to modernize the Banking capabilities of UBS Bank USA, and deliver a more holistic, full-service banking offering to our clients and employees. UBS will optimize the Banking capabilities to be faster, more effective, and more efficient in delivering lending and cash management offerings with a focus on key segments. UBS will build on its already high-performing Bank and strong net promoter scores with high touch capabilities and further align to the UBS client promise –personalized, relevant, on-time, and seamless services.

Bachelor’s degree required

ideally 4+ years' experience in Wealth Management or Financial Services organization preferred

Deep knowledge of digital banking trends, competitive landscape, and regulatory considerations

Strong analytical skills with the ability to interpret data, identify trends, and draw meaningful insights

Excellent…