Dispatcher​/Records Clerk - Lateral

This is a lateral hire position - candidates must have at least one year experience as a full-time Dispatcher in the State of Ohio with no more than one year of separation of employment; must be in good standing with most recent employer. This is a full-time, union position with benefits and time off, upon meeting eligibility requirements.

JOB TITLE: DISPATCHER/RECORDS CLERK - LATERAL

DEPARTMENT: POLICE

IMMEDIATE SUPERVISOR: COMMUNICATIONS SUPERVISOR

POSITIONS SUPERVISED: NONE

STATUS: FULL-TIME, NON-EXEMPT, OPBA-Dispatch

HOURLY RATE: Determined by collective bargaining agreement;
Based on experience, $27.7394 up to $34.4439/hour

• Monitors and operates phone, radio and computer systems to respond to emergency and non-emergency calls from the public for police, fire, and EMS services;
• Monitors whereabouts of the City’s police units and dispatches assistance where and when needed;
• Receives and responds to requests for emergency services via text message (SMS);
• Asks questions to interpret, analyze and anticipate the caller’s situation as to resolve problems and assess the required assistance;
• Dispatches appropriate police, fire and EMS units to needed locations;
• Determines and assigns the level of priority of the call and enters the data into the computer system;
• Translates information to the appropriate codes for radio transmission and recordkeeping;
• Performs emergency medical dispatch and crisis intervention services as required;
• Dispatches and coordinates the responses of public safety other agencies as needed;
• Enters and modifies information into local, state and national computer databases;
• Utilizes LEADS in a compliant manner, as needed;
• Monitors and responds to a variety of technical systems and alarms throughout the community and monitors closed-circuit TV units maintaining surveillance for various locations;
• Utilizes TDD system for the deaf and hearing-impaired;
• Issues emergency notification to general public using City’s various communications systems;
• Maintains required recordkeeping and performs job-related clerical work;
• Assists with training new Dispatchers as assigned;
• Notifies supervisor and IT Helpdesk of outages or needed repair service on equipment;
• Maintains a professional, efficient, and helpful approach to all tasks;
• Maintains appropriate security and confidentiality in all aspects of the job;
• Punctual in-person attendance;
• Works both independently and as a team member on assigned shift, under general supervision with considerable independence, in a confined area with limited breaks;
• Maintains alertness, sensitivity and good judgment during emergency situations; and
• Performs other duties as assigned based on operational needs.

• High School diploma or general education degree (GED);
• Must have at least one year experience as a full-time Dispatcher in the State of Ohio with no more than one year of separation of employment; must be in good standing with most recent employer.
• Must meet the requirements established by the Twinsburg Civil Service Commission and the Ohio Revised Code.
• Must be at least eighteen (18) years of age at time of appointment.
• Must possess a valid State of Ohio driver’s license by the time of appointment with an acceptable driving record.
• Must be a Citizen or permanent resident of the United States.
• No felony convictions or conviction of an offense that would be a felony if committed in Ohio.
• Must be able to pass a background investigation and attain and maintain certifications for local, state and national criminal history databases and associated tele-communications systems.
• Ability to read and interpret documents such as safety rules, operating and maintenance instruction, general business periodicals, professional journals and technical procedures, or governmental regulations;
  Ability to write routine reports and correspondence;
  Ability to communicate effectively.
• Ability to understand and apply basic mathematical concepts.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists;
  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule…