Retail Service Specialist

Retail Service Specialist

We are looking for someone who will thrive in a sales and service environment by cross‑selling and upselling products. This is an exciting career opportunity in our branch network and ideal for candidates intent on providing excellent customer service and who understand the importance of teamwork.

• Greet all members and customers, determine their needs, and provide legendary service.
• Provide DMV vehicle license, registration, and notary services as required.
• Reach sales and service goals (and earn incentives!) for multiple AAA products and services.
• Prepare and provide Trip Tik® travel routings, marked road maps, tour books, and other travel‑related materials.
• Issue passport photos.
• Accept payments for the various products, provide accurate change and receipts; balance and reconcile cash drawer.
• Make hotel and car‑rental reservations for members and provide travel destination information.

• Experience in retail sales, banking, or a similar customer service/sales environment.
• Proven ability to exceed assigned sales or service quality goals.
• Must be able to obtain and maintain a valid notary license as required.
• Experience with Microsoft Office basics.
• Must be available to work Monday through Friday during office hours, and Saturdays in accordance with branch requirements.
• Ability to travel locally when necessary.
• A high school diploma or GED.
• For offices that offer notary services, Notary Public must be obtained within 1 year.

• Health coverage for medical, dental, and vision.
• 401(K) saving plans with company match.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts (membership, insurance, travel, entertainment, services, and more).

AAA is an Equal Opportunity Employer. Our organization participates in E-Verify.