Wireless Retail Sales Associate WEIRTON | Three Springs Drive Avg

Job Details

Job Location:

WEIRTON | Three Springs Drive [5

ASW] - Weirton, WV 26062.
Position Type:
Full‑Time/Part‑Time
Salary Range: $10.00 - $30.00 hourly

Job Shift: Any
Job Category:
Sales

We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since ’93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand!

What you’ll do in your role?

• Help customers pick up where they left off in their shopping journey, whether online, through Customer Care or in‑store.
• Explore individual needs and provide hands‑on demonstrations of the latest and greatest technology in‑store.
• Side‑by‑side sell to find personalized solutions beyond the bare‑bones device and service plan that keep customers connected to the people and lifestyle they love, including unique accessories and emerging Internet of Things (IoT) devices.
• Guide customers through their purchasing experience with thoughtful questions, informative answers, and by sharing expertise.
• Approach service and sales needs with patience, honesty, and empathy.
• Become proficient in the use of digital tools designed to enhance interactions, demonstrating coverage, plans, services, and troubleshooting.
• Complete training on in‑store experience, new skills and processes, knowledge of systems and reference resources.
• Build relationships with and partner across channels, including business and customer service, to own the customer experience and resolve issues seamlessly.
• Identify and handoff small business leads.
• Develop strong peer relationships and be accountable for company success.
• Have a good time while providing first‑class customer experience.

The ideal candidate brings:

• A strong desire to learn and master the skills required of customer advocates and to build meaningful connections.
• Competitive drive and confidence to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, sharing best practices while serving customers and resolving issues.
• Effective balancing of customer experience and performance goals.
• 6 months of customer service and/or sales experience, preferably in a retail environment.

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Uncapped commission earnings
• Automatic raises when reaching milestones
• Career advancement opportunities
• Culture of care & excellence
• Discounted T‑Mobile cell phone plan
• Health benefits for full‑time employees
• Monthly sales incentive programs, contests, rewards and more.

• Minimum 18 years of age
• High school degree or GED
• Ability to stand for long periods of time
• Ability to lift up to 25 lbs
• Reliable transportation
• Full Time (40 hours) or Part Time (20+ hours) availability

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team.