Field Supervisor

Zūm is revolutionizing mass mobility with its Connected Mobility Experience (
Zūm CMX) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry –
Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 6,500 schools rely on
Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.

We're seeking an experienced Field Supervisor to provide on-the-ground safety oversight and operational support for our transportation team. This role is the eyes and ears in the field, ensuring safe, compliant, and efficient operation of all district transportation routes through direct observation, driver coaching, and real-time incident response. You'll spend your days riding routes, conducting safety audits, supporting drivers, and responding to emergencies—all while maintaining the highest safety standards and building a culture of excellence.

You'll be the trusted leader drivers turn to for guidance and the safety champion who ensures every student arrives safely, every time.

You're a safety-minded leader who loves being out in the field rather than behind a desk. You're naturally observant, catching safety issues before they become problems, and you know how to coach drivers in a way that's direct but respectful. You stay calm under pressure—whether you're responding to an accident scene, helping a new driver navigate a tricky route, or addressing a parent’s concern.

You genuinely care about driver success and student safety, and you're not afraid to have tough conversations when needed. You're comfortable juggling route observations, incident investigations, documentation, and training support—all in the same day. You bring a steady, approachable presence that earns respect from drivers and builds confidence with schools and families.

• Conduct daily ride-alongs, route observations, and stop audits (AM/PM) to ensure safe and compliant operations while monitoring on-time performance and identifying operational inefficiencies

• Verify drivers follow proper student loading/unloading procedures in adherence to federal, state, and district transportation regulations

• Perform random DOT compliance checks, verify documentation, inspect pre-trip/post-trip procedures and vehicle cleanliness, and monitor proper use of seat belts, student management procedures, and emergency evacuation readiness

• Provide on-the-spot coaching and immediate written feedback when safety violations or procedural concerns arise, and follow up on performance metrics or operational issues

• Support new drivers with route-specific training, shadowing, and monitored practice drives while serving as first point of contact for guidance, conflict resolution, and real-time operational support

• Conduct informal reviews of safe-driving techniques and behavior-management strategies, and support or facilitate safety meetings, refresher trainings, annual recertifications, and track employee compliance for required certifications

• Respond immediately to road calls, breakdowns, and accidents to ensure student safety, assist drivers, and conduct…