Front Desk Executive

Reports to:

Operations Manager

Acts as the face of C&H, answering phones and welcoming all visitors to the agency. Oversees supply ordering, daily mailings, employee contact information, maintaining scanners & printers, machine service calls, conference room set‑up, logging cancellations and reinstatements, telephone system.

• Receives visitors and callers, determines their needs, checks appointments, and directs visitors to the appropriate person or office.
• Maintains and acts as a point person for the agency telephone system as liaison to Cross Ring Central phone system support.
• Distributes daily faxes received via email to the appropriate parties.
• Picks up incoming agency mail from the Post Office each morning; opens, date stamps, sorts, and distributes all incoming agency mail; prepares and tracks all express mailings, maintains Fed Ex account.
• Orders and prices all agency supplies including office needs, toner, and stationary.
• Logs service calls on any malfunctioning office equipment.
• Troubleshoots postage machinery at branch including replenishment of funds for postage.
• Maintains agency lists (e. g., company directory, Disaster Calling Tree, Outlook contacts, etc.).
• Logs all agency cancellations and reinstatements for personal lines.
• Sets up and breaks down A/V equipment in the conference room for department meetings if requested.

• Trains new hires on Ring Central phone system basics, how to fax from Outlook and Epic, how to use office equipment, and procedure to order supplies.
• Assists with stamping mail at the end of the day as needed and takes it to the post office.
• Completes any additional projects assigned by management to assist CL or PL departments.

• Excellent organizational, interpersonal, written and verbal communication skills.
• Appropriate technical knowledge and computer skills.
• Proficient in Microsoft Suite (Excel, Office, PowerPoint and Outlook).
• Capable of juggling multiple responsibilities while maintaining composure.
• Able to prioritize tasks and anticipate needs.

The base salary range for this role is $21.00–$25.00 hourly. Actual compensation will be based on factors including location, skills, experience, and internal equity.

• Medical
• Dental
• Vision
• Life / AD&D
• Short- and Long-Term Disability
• 401(k) (with match)
• HSA/FSA/DCA options
• Paid Time Off
• and more.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.