Front Desk Executive

The Cross Family of Agencies welcomes you. We need your talent and expertise.

Reports to:

Operations Manager General

Summary:

Acts as the face of C&H, answering phones and welcoming all visitors to the agency. Oversees supply ordering, daily mailings, employee contact information, maintaining scanners & printers, machine service calls, conference room set-up, logging cancellations and reinstatements, telephone system.

Specific Responsibilities:

Receives visitors and callers, determines their needs, checks appointments, and directs visitors to the appropriate person or office.

Maintains and acts as a point person for agency telephone system as liaison to Cross Ring Central phone system support

Distributes daily faxes received via email to the appropriate parties

Picks up incoming agency mail from the Post Office each morning; opens, date stamps, sorts andand distribute all incoming agency mail; prepares and tracks all express mailings, maintains Fed Ex account

Orders and prices all agency supplies including office needs, toner, and stationary.

Log service calls on any malfunctioning office equipment

Troubleshoot Postage machinery at branch including replenishment of funds for postage

Maintains agency lists (e. g. company directory, Disaster Calling Tree, outlook contacts, etc.)Logs all agency cancellations and reinstatements for Personal lines.

Sets up & breaks down A/V equipment in the conference room for department meetings if requested

Other

Duties and Responsibilities:

Trains new hires on Ring Central phone system basics , how to fax from Outlook and Epic, how to use office equipment , and procedure to order supplies

Assist with stamping mail at end of day as needed and take to post office

Any additional projects assigned by management to assist CL or Pl departments

Qualifications:

Excellent organizational, interpersonal, written and verbal communication skills.

Appropriate technical knowledge and computer skills.

Proficient in Microsoft Suite (Excel, Office, PowerPoint and Outlook).Capable of juggling multiple responsibilities while maintaining composure.

Able to prioritize tasks and anticipate needs.

Compensation:
The base salary range for this role is $21.00–$25.00 hourly.. Actual compensation will be based on factors including location, skills, experience, and internal equity. Cross Insurance offers a comprehensive benefits package, including but not limited to:
Medical;
Dental;
Vision;
Life / AD&D;
Short and Long-Term Disability; 401k (with match); HSA/FSA/DCA options;
Paid Time Off; and more.

DISCLAIMER :

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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