Facilities Management Dispatcher​/Office Coordinator

Facilities Management Dispatcher/Office Coordinator

This position manages and coordinates all facility maintenance requests by receiving calls, creating and assigning work orders to technicians, tracking progress, and maintaining communication with all parties involved. Key responsibilities include prioritizing maintenance based on urgency, monitoring automated systems for alarms like HVAC and electrical issues, coordinating emergency responses, and performing administrative tasks to ensure efficient and seamless facility operations. Support campus-wide events requiring facilities coverage (commencement, reunion, student move-in) and respond to ad-hoc weekend dispatch needs as assigned.

The role requires strong communication, multitasking, decision-making skills, and proficiency with computerized maintenance management systems (CMMS) or dispatch software. They report to Sr. Manager of Facilities Financial and Administrative Services.

Position Requirements:

• High School diploma or GED required, Associates or Bachelor degree Preferred.
• 1 - 3 years of experience in dispatch service is preferred
• Candidates must be legally authorized to work in the United States without employer's sponsorship now or in the future

Preferred Qualifications

• Bilingual in Spanish and English is preferred

Skills and Abilities:

• Experience in maintenance industry strongly preferred.
• Experience in higher education setting preferred.
• Ability to manage multiple tasks simultaneously and prioritize effectively, especially in high-pressure situations.
• Strong attention to details and high interpersonal skills.
• Strong analytical and decision-making skills to determine the proper course of action for various issues.
• Familiarity with work order management system (TMA or similar) and project management system (Pro Core or similar) preferred.
• Strong leadership skills and a collaborative, service-oriented approach to work.
• Excellent communication and interpersonal skills for engagement with a variety of constituencies.

Position Details:

This is an intermittent, fixed-term role working up to 15 hours per week, 7:30am to 10:30am Monday to Friday. This position is required to work on campus and is not eligible for benefits.

Salary:

The pay range for this role is $25.00 - $25.50 an hour

Company

Description:

Wellesley's mission is to provide an excellent liberal arts education to women who will make a difference in the world. We advance our mission by working together as a community—faculty, students, staff, and alumnae.

Apply today and take your first step toward a rewarding career with Wellesley College – where your unique strengths and success are celebrated as part of our shared commitment to inclusivity!

Wellesley College is an Equal Opportunity Employer and prohibits discrimination against qualified individuals in hiring and advancement based on any legally protected status. Candidates who believe they can contribute to the College community are encouraged to apply.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.