Senior Engagement Consultant

Job Description

Sun Life U.S. provides a portfolio of benefits and services including dental, vision, disability, absence management, life, supplemental health, medical stop‑loss insurance, and healthcare navigation to approximately 50 million Americans.

Sun Life embraces a hybrid work model that balances in‑office collaboration with virtual work in the contiguous states and Alaska.

The Senior Engagement Consultant advances Health & Risk Solutions growth by leading strategic engagement initiatives that strengthen relationships with members, employer clients, broker partners, and emerging market segments.

This role turns priorities into actionable plans, pilots, and scalable solutions that drive business impact, while partnering across Marketing, Health Product, Risk Product, Operations, IT, Data, Distribution, Client Success, and Sales Enablement to align stakeholders and execute effectively. Using data, insights, and market feedback, you will measure results, identify opportunities, and continuously improve engagement outcomes with strong judgment, analytical thinking, and operational focus.

• Lead the execution of engagement initiatives and pilot programs that support growth, strengthen relationships, and enhance the overall client and member experience.
• Translate engagement strategies into actionable plans, coordinating timelines, deliverables, and stakeholder inputs to ensure successful implementation.
• Partner across Marketing, Product, Operations, IT, Data, Distribution, Client Success, Sales Enablement, and external vendors to drive aligned, high‑quality execution.
• Support initiatives designed to expand reach in core and growth segments, including events, educational opportunities, and self‑funded community‑building efforts.
• Use data, reporting, and market insights to monitor performance, identify trends, and recommend improvements that increase engagement effectiveness and scalability.
• Navigate ambiguity and evolving processes by determining practical approaches, solving problems proactively, and keeping initiatives moving forward.
• Manage vendor‑supported activities and cross‑functional inputs to ensure deliverables meet expectations and align with strategic goals.
• Document results, share learnings, and help translate successful pilots into repeatable, scalable engagement approaches.

• Ability to work with a diverse range of people.
• 7+ years of relevant experience in engagement, marketing, client strategy, or a related field, with a track record of delivering complex initiatives and measurable results.
• Bachelor's degree in business, marketing, or a related field.
• Experience in insurance, health services, financial services, or another regulated industry is preferred.
• Experience with data analysis, reporting tools, or engagement performance measurement is a plus.
• Strong analytical and problem‑solving skills, with the ability to interpret performance data and translate insights into actionable recommendations.
• Demonstrated success leading cross‑functional work across multiple stakeholders in a fast‑paced, matrixed environment.
• Ability to navigate ambiguity, determine practical next steps, and execute effectively in areas where processes may still be evolving.
• Excellent communication and presentation skills, with the ability to clearly convey ideas, recommendations, and results to a range of audiences.
• Strong organizational and project coordination skills, with the ability to manage multiple priorities and adapt to changing business needs.
• A collaborative, self‑directed mindset with a passion for continuous improvement, experimentation, and delivering meaningful business impact.

$81,100 – $121,500

At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual…