Events & Experience Specialist

Job Description

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop‑loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

We support U.S. flexible working arrangements in the contiguous 48 states, however this position is an on‑site role at our U.S. headquarters in Wellesley, MA.

At Sun Life, we look for optimistic people who want to make life brighter for our clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.

The Events & Experience Specialist supports Sun Life’s hospitality service program, with a range of in‑person meetings and hybrid events and employee experience services. The specialist provides expert knowledge to meet our corporate objectives, quality standards and business goals for our employee experience program. A creative solutions expert with strong customer service skills, the specialist ensures superb delivery of food and beverage programs, employee experience services and event logistics, including the support of the operational and administrative coordination of the site activities.

The specialist is an onsite role at our U.S. headquarters in Wellesley (Boston, MA) and occasionally supports our other U.S. offices, including Hartford, CT;
Portland, ME;
Baltimore, MD;
Milwaukee, WI; and Kansas City, MO, with seamless experiences across the sites.

The specialist takes a hands‑on role coordinating key onsite meetings and events for a range of business partners, and collaborating with stakeholders, team members and vendors. The specialist works directly with business partners to reserve space, confirm event orders, liaise with vendors and is onsite to ensure the smooth delivery of key activities at this site, ready to support last‑minute and special requests.

The specialist provides direction for catering partners and other vendor services as well as makes recommendations for service improvements.

Reporting to the Event and Experience Manager the specialist collaborates with partners in Events & Experiences, Corporate Real Estate, and other departments of the company.

• Onsite everyday at Wellesley site, working with employees and guests to provide and inspire a smooth workplace experience for all employees and guests.
• Ensuring seamless event delivery, directing teams and vendors to ensure the completion of the event agenda and respond to last‑minute adjustments. Responsible for event/meeting coordination for range of onsite meetings, town halls and receptions, including advising on space booking, detailing event orders, communicating with vendors, food and beverage management, set‑ups, way finding, staffing, safety planning and post‑event reporting.
• Collaborating with Corporate Real Estate, coordinating hospitality experiences, supporting amenity &usage monitoring sharing insights and making recommendations for improvements.
• Scheduled guest services duties at Welcome Desk. Assisting employees with impromptu support, questions & coaching. Assisting employees with occasional requests, room bookings, and coordinating last‑minute onsite arrangements. Receiving and assisting with the distribution of event deliveries and other services through the office environment.
• Collaborating with the Corporate Real Estate team to ensure high levels of cleanliness, safety, and hygiene are maintained as well as identifying hazards and addressing problems if they arise. Helping…