Technical Producer​/Senior AV Technician

Position: Technical Producer / Senior AV Technician
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.
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* Job Description:

** Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work.  
** Our team members and leaders are expected to foster connection and teamwork by being present in the office at least 2 days per week.
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* The opportunity:

** The Technical Producer (US Services) supports the AV and production service delivery for an inspiring array of live in-person, virtual, hybrid corporate meetings and events at Sun Life. A creative solutions expert, the producer guides and influences business partners on the design, strategy and service selection for events that utilize various virtual platforms both internal conference centers as well as external venues around the world.

Using astute production and technical expertise, the producer ensures the event production services are delivered at a high-quality standard and professional caliber.

The Technical Producer (US Services) leads both high-profile large-budget events for our most senior executives with high expectations as well as in office and virtual events of varying sizes and complexity  The producer thrives in high-pressure circumstances and can adapt to last minute requests and changes with superb customer service skills. The producer is experienced in hands-on technical event delivery (audio, video, streaming, lighting, staging, and other technical service operation) as well as assigning services, resource scheduling, sourcing suppliers and vendors and steering business partners on the most effective solutions to deliver program requirements.

A robust understanding and experience in in-person, virtual and hybrid production coordination from a technical perspective is critical to this role. The Producer leads and contributes to departmental practices, systems and training programs, improving the working processes and skills of the entire technical services team. The Producer leads the adoption of new technical equipment and maintenance processes and collaboratively supporting team members as required.

This in-office role is based at our Wellesley, MA office location, onsite to support events and collaborate with team members. The incumbent also supports activities at other US offices and offsite venues. The producer reports to the Director, Event Technology & Broadcast Experience (People Manager) as well as receives support and direction from the Senior Manager, Production Services and Senior Manager, Broadcast Services (Practice Managers).

The producer works closely with members of the technician team, as well as the Producing, Multimedia and Operations teams in the delivery of our overall department initiatives.
** How you will contribute:
*** Leading and supporting business partners and event team members to deliver innovative production solutions that drive business results through engaging presentations and experiences in both internal and external conference centers
* Leads the hands-on planning and execution of events, including online and/or on-site event delivery, directing internal and external teams and talent to ensure the seamless execution of the event agenda. This includes hands-on production management, budget management, A/V vendor engagement, show calling and technical service delivery supervising all production services vendors/suppliers according to Sun Life guidelines, including preferred AV services vendors, venues with in-house AV services and virtual event platform integrations for hybrid events
* Utilization of advanced department systems and organizational practices, documenting KPIs and recommending efficiencies and opportunities for the department
* Contribution to the evolution of the venue and virtual service operations, Research, recommendation and processes to learn new equipment, systems and platforms
* Oversite of assigned venue AV system operations, managing systems and completing tasks for ongoing maintenance checks, break-fix responses, and completing regular, equipment and inventory resourcing to department standards
* Technical operation of virtual event platforms, broadcast and video equipment and integrations, multi-channel systems and video editing capabilities, as well as the ability to learn new equipment, systems and platforms
* Production management through department systems, invoicing, expense and time tracking, and reporting on business savings. Obtaining approvals and forecasting costs for events. Ensuring production financial…