Teller, Customer Service​/HelpDesk

Description

Starting Salary: $21 / hour and up

As a Citizens Teller you make a real difference for our customers and the branch team.

You’ll greet customers in our lobbies and demonstrate how to use our mobile app or ATMs for simple transactions. You’ll create amazing experiences by helping customers achieve financial goals, provide personalized advice and solutions, and connect them to our Bankers. Your knowledge of Citizens products and benefits will educate customers and allow you to respond effectively to questions and concerns. All financial policies and procedures will be followed, including proper cash handling and state and local laws and regulations.

• Meaningful work & relationships – Help customers with important financial decisions that impact their lives.
• Commitment to community – 8 hours of paid volunteer time off annually and a match of up to $1,000 for eligible 501(c)(3) organizations.
• Career opportunities, rewards, and upskilling – Promotions, training, coaching, career planning, and development resources.
• Exceptional benefits – Comprehensive health care coverage (medical, dental, vision), 401(k) with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

• High School degree or GED.
• Minimum of 6 months processing transactions (cash and/or digital payments).
• Minimum of 1 year customer experience, recommending and referring products and services.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance long‑term customer relationships.
• Problem‑solving skills to provide solutions to customer issues.
• Customer‑centric orientation to deliver exceptional service.
• Comfortable with using digital technology to support business goals.
• Ability to work branch hours, which can include weekends and evenings.
• Qualified candidates must complete a video interview assessment within 7 days of receiving the link. Candidates should set aside 30‑45 minutes, record in a quiet place with camera and microphone, and answer questions to showcase skills and personality.

• 1 year of experience processing transactions (cash and/or digital payments).
• Motivates others through collaboration.
• Process‑oriented, energetic, detail‑oriented and able to multitask effectively.

• Hours per week: 40.
• Work schedule may include weekends and evenings.
• The salary range is $21.00–$25.48 per hour. Actual pay is based on budget, location, and skills.
• We offer competitive pay, medical, dental, vision, retirement, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs, and more.

Citizens provides equal employment and advancement opportunities to all colleagues and applicants without regard to any protected class. Employment decisions are based solely on merit, qualifications, performance and capability.

At Citizens, you'll join a customer‑centric culture that supports growing careers, gives back to local communities, and provides training and tools for advancement.