Financial Aid Assistant

Overview

Department: Student Financial Services

Location: Wellesley Hills/Framingham

Mass Bay fosters educational excellence and academic success to prepare students for local and global citizenship, to promote their personal growth, to meet critical workforce demands of communities, and to contribute to the region’s economic development.

Massachusetts Bay Community College is served by a cadre of employees of varied backgrounds and experiences. We invite all individuals to consider joining our community.

Located in Greater Boston, Mass Bay is a comprehensive, open-access community college, offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts.

The ideal candidate will join a vibrant educational community and have a desire and ability to serve a population of students with various needs and backgrounds. The Financial Aid Assistant oversees front desk operations and handles correspondence related to financial aid requests from students and agencies. They also support students in completing their FAFSA applications and advises them on financial aid requirements and eligibility.

This role also assists Financial Aid Coordinators and Counselors, manages front-line inquiries, and processes Satisfactory Academic Progress appeals and federal and state aid.

• Assist students with completing their FAFSA;
• Support front-line staff with financial aid inquiries;
• Assist with managing front desk operations including phone, email, fax and other correspondence for the FAO. Other duties include data entry, organization, and the processing of materials provided by financial aid applicants;
• Support Financial Aid Coordinators and Financial Aid Counselors;
• Advise students and families on financial aid application requirements, aid eligibility, cost of attendance, award eligibility, loan process requirements, unusual circumstances, satisfactory academic progress, etc.;
• Assist with counseling student virtually;
• Assist with managing requests for financial aid and enrollment information from students, state agencies, and other 3rd party agencies including but not limited to:
• MA Dept. of Transitional Assistance.
• MA Rehabilitation Commission.
• U.S. Dept. of Housing and Urban Development.
• Assist with Federal Work-Study (FWS) program operations, including student eligibility inquiries, onboarding support, and coordination with campus departments as needed;
• Other duties as assigned.

This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.

All employees of Mass Bay are expected to work collegially and collaboratively within a community that values and celebrates the variety of student experience.

Bachelor’s degree in Business Administration, Human Services, Sociology, or closely related field
; with six (6) months experience and/or training involving financial aid operations or loan processing; or an equivalent combination of education, training, and experience.

• Sensitivity and commitment to the goals of Affirmative Action;
• Experience working in a community college or similar environment;
• Demonstrated commitment to working with students in need;
• Customer service oriented;
• Familiarity with Microsoft Office software, and PC applications;
• Ability to work with confidential student financial, academic, and personal information and comply with the Family Educational Rights and Privacy Act (FERPA);
• Strong verbal and written communication skills to effectively advise students and respond to inquiries;
• Ability to work collaboratively with staff and engage positively with students and families;
• Attention to detail;
• Ability to work occasional flexible hours/shifts preferred and willingness to travel to all campuses (Wellesley Hills, Framingham and Ashland).

Salary Range: $52,021 - $58,177 in accordance with one's education and experience as dictated by the collective bargaining agreement classification compensation structure.

As a Massachusetts State Employee, you are offered an…