Coordinator of Student Experience

Coordinator of New Student Experience (Academic Coordinator)

Department: SOAR - Orientation

Location:

Wellesley Hills

Mass Bay fosters educational excellence and academic success to prepare students for local and global citizenship, to promote their personal growth, to meet critical workforce demands of communities, and to contribute to the region’s economic development.

Massachusetts Bay Community College is served by a cadre of employees of varied backgrounds and experiences. We invite all individuals to consider joining our community.

Located in Greater Boston, Mass Bay is a comprehensive, open-access community college, offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts.

The ideal candidate will join a vibrant educational community and have a desire and ability to serve a population of students with various needs and backgrounds. The Coordinator of New Student Experience serves as the architect of the new student journey, providing the continuity that transforms a series of onboarding steps into a genuine sense of belonging. From a student's first step into the pre-registration orientation (Ready2

Register session) through the end of their first year at Mass Bay, this role ensures the experience is cohesive, intentional, and welcoming. Reporting to the Dean of Students and/or Designee, the Coordinator leads the vision and implementation of Ready2

Register, oversees the student leader Peer Navigator, carries an advising caseload of students, and develops programming that supports new student success through their first year. This role works collaboratively across Student Development to ensure every new student feels connected to the college from day one.

• Leads the vision and ongoing development of Ready2
  
  Register, ensuring program curriculum remains current, effective, and engaging.
• Oversees implementation and quality of Ready2
  
  Register sessions facilitated by Peer Navigators.
• Designs, implements, and assesses programming that supports new student transition, belonging, and success across the first year.
• Collaborates with Student Engagement on orientation programming, including the kickoff event, to ensure a seamless and connected new student experience.
• Coordinates family orientation and family engagement programming.
• Identifies gaps in the new student experience through data, Peer Navigator feedback, and advisor input, and develops responsive programming to address them.
• Maintains and updates New Student Programs webpages to ensure content is current, accurate, and student-facing.

• Performs academic advisement to an assigned caseload of new students, including international students; advises students on course selection, program requirements, college policies, and transition issues.
• Refers students to appropriate offices and outside agencies as needed.
• Monitors academic progress and initiates outreach for students who have not connected with appropriate support.
• Coordinates with the Designated School Official for international students as appropriate.
• Coordinates provision of academic support services to assist new students in connecting to advising, campus resources, and the broader college community.
• Participates in early alert and retention initiatives in coordination with advising and student affairs colleagues.

• Coordinates the student leadership Peer Navigator program (recruit, hire, train, instruct, and evaluate Peer Navigators; instruct assigned staff in performance of duties according to established standards).
• Plans the work of others and allocates personnel; prioritizes, assigns, reviews, and coordinates work; assists with complex or problem situations and provides direction.
• Responds to employee issues and concerns; interviews and recommends selection of new employees.
• Coordinates Peer Navigator involvement in Ready2
  
  Register sessions and new student onboarding activities throughout the academic year.
• Collaborates with advising staff to ensure Peer Navigators are meaningfully integrated into student outreach.

• Performs administrative tasks associated with department activities (maintain student files, notes, and contact logs documenting student advisement and program interactions).
• Prepares program reports, summaries, and documentation; assists with divisional programs and initiatives as needed.
• Tracks and assesses new student and orientation attendance numbers, registration numbers, and how orientation affects retention; uses data to inform continuous program improvement.
• Prepares and manages the New Student Programs budget, including monitoring expenditures and assisting in budget development.
• Interacts with various agencies, individuals, and faculty to partner across Student Development and with Enrollment Services to ensure alignment across all touchpoints in the new…