Health Advisor

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you'll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.

Do you have experience in healthcare? A background in medical social work, nursing or case management? Are you looking for a different approach to helping others navigate the complex health care system? Join our team of dedicated and passionate Pinnacle Care Health Advisors!

The Health Advisor role is responsible for providing high-touch customer service to Pinnacle Care Members, building strong relationships while helping them to navigate the healthcare system in order to receive the best and most expeditious healthcare available. This is a full time Monday-Friday position with an on-call rotation generally every 4 weeks. Our Health Advisors occasionally accompany members on appointments within NYC.

Pinnacle Care is a health advisory service that connects individuals and organizations to the world's most advanced healthcare and facilitates access to top specialists for a more streamlined and personalized healthcare experience. Pinnacle Care extends a broad range of support for families and organizations to facilitate more efficient access and better outcomes through Comprehensive Health Advisory Memberships for individuals/families, and Connection Group Benefits available through employers/organizations.

We are seeking candidates that live within Boston, NYC, New Jersey, Long Island, or CT.

• Guide Every Step of Care:
  Be the trusted coordinator for all aspects of your member's healthcare, from collecting medical records and scheduling appointments to arranging second opinions with top physicians as needed.
• Provide Expert Insights:
  Work closely with Medical Directors and Researchers to offer the latest on treatments, clinical trials, and expert physicians. Members rely on your unbiased support to make informed decisions in any medical situation.
• Deliver Caring, High-Touch Service:
  Be a dependable and compassionate support for your member and their family. They'll turn to you for efficient, reliable guidance and comfort throughout their healthcare journey.
• Build Strong Medical Partnerships:
  Develop and nurture relationships with physicians and hospital staff to ensure the best possible care of your members.

• Ability to work with a diverse range of people
• Licensed Clinical Social Worker, Occupational Therapist, Registered Nurse or other health related field
• Background in medical social work, nursing or case management
• Clinical medicine, direct patient care or case management experience
• Hospital setting experience is preferred
• Self-starter, ability to work independently and as part of a team
• Excellent communication skills and sense of urgency
• Compelling communicator, service oriented and ability to work collaboratively with others
• Ability to navigate and adapt to a changing, fast paced work environment
• Proficiency with MS Office
• Excellent time management skills, agility in multi-tasking, decisiveness, bias towards action and proactive approach to medical needs of members

Do you see yourself in this role even if you haven't checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!

• Excellent benefits and wellness programs to support the three pillars of your well-being - mental, physical and financial - including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more
• Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded…