Medical Assistant, Primary Care

Job Overview

The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

• Taking vital signs, documenting patient information, scheduling appointments, and managing patient flow.
• Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
• Show patients to examination rooms, prepare necessary equipment for healthcare providers, interview patients to obtain medical information, measure vital signs, weight, height, and record information in the patient's medical record.
• Explain treatment procedures, medications, diets, and physician instructions to patients, order and organize educational materials to reinforce patient education.
• Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
• Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
• Maintain inventory of immunizations and check expiration dates.
• Provide immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
• Responsible for improving appropriate departmental quality initiatives, such as using two patient identifiers and hand hygiene.

High School Diploma or Equivalent required. Associate's Degree in Medical Assisting preferred.

• Basic Life Support (BLS) Certification – various issuers preferred.
• Certified Medical Assistant (National Certification) – various issuers preferred.

Direct Medical Assistant experience or medical field work 1–2 years required.

Position requires patient care:
Yes.

Newton-Wellesley Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.