IT Operations Manager

We are seeking a hands‑on IT Operations Manager to oversee the reliability, security, and day‑to‑day performance of a production technology environment. This role is responsible for ensuring systems are stable, secure, and well‑managed, while providing operational oversight across infrastructure, deployment processes, and IT service delivery.

This position sits at the center of IT operations, partnering closely with engineering teams and external vendors to ensure changes are introduced in a controlled, auditable, and supportable manner.

• Maintain operational ownership of production technology environments, ensuring systems are secure, stable, and performing as expected
• Coordinate and control production deployments, enforcing disciplined release, change management, and environment separation practices
• Partner with engineering teams to support deployment pipelines and release processes while maintaining operational oversight and risk controls
• Provision and manage cloud infrastructure based on approved technical designs, ensuring environments are scalable, resilient, and production‑ready
• Own and support CI/CD processes, including deployment validation, release approvals, and promotion of changes across environments
• Monitor system health and performance, proactively identifying issues and coordinating timely resolution of incidents and outages
• Lead incident response efforts, including triage, escalation, communication, and post‑incident analysis
• Oversee IT service delivery, including helpdesk operations, end‑user support, ticket workflows, and service‑level performance
• Manage identity, access, and operational security controls, ensuring appropriate access, auditability, and compliance across systems
• Serve as a key operational liaison between technical teams and business stakeholders to ensure changes are introduced safely and transparently
• Maintain operational documentation, controls, and reporting to support audits and operational reviews
• Manage vendor relationships, support SLAs, and ensure external partners meet operational and security expectations

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent combination of education and hands‑on experience
• 5–8+ years of experience in IT operations, infrastructure, systems administration, or related role
• Strong experience supporting cloud‑based environments, particularly within Microsoft Azure or similar platforms
• Hands‑on experience with Dev Ops‑aligned practices, including CI/CD pipelines, deployment governance, and infrastructure automation
• Experience managing production systems, operational controls, and environment separation (development, testing, production)
• Familiarity with system monitoring, performance management, and incident response practices
• Experience with identity and access management concepts and tools (e.g., role‑based access, directory services)
• Exposure to cybersecurity practices and collaboration with security teams or external security providers
• Relevant technical certifications (e.g., cloud or security‑focused) are a plus
• Strong organizational, communication, and problem‑solving skills with the ability to operate as a steady operational leader

Compensation and benefits:
Salary range is disclosed in this posting. Candidates may be eligible for discretionary bonuses and participation in medical, dental, vision, and 401(k) retirement plans.