Senior Manager - Digital Product

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

CVS is a Fortune 5 company aiming to inspire customers to consistently choose us as their health and wellness go‑to retailer by delivering the most relevant and rewarding personalized experiences through a world‑class personalization and loyalty program. This is a top initiative within the company, and we have a team dedicated to recruiting the best talent in the world to help propel us to this goal.

The company has invested in state‑of‑the‑art technology, scaling of our loyalty program, and deep expertise in analytics and data science to continuously strive for excellence and innovation in this space.

As part of the Analytics & Behavior Change function, the Consumer Engagement and Analytics team helps lead our mission to be a customer‑centric, data‑driven organization. This team aggressively tracks and helps grow CVS’ customer journeys through franchise by identifying opportunities and optimizing customer strategies derived by analyzing trends in customer shopping behavior, needs, intents, and responses. The team leverages advanced analytics, machine learning and a hypothesis‑driven approach to quickly transform data into actionable, customer‑centric insights in a fast‑moving and energizing environment.

We are looking for the best, the brightest and the most passionate analytics visionaries to join our team and help us deliver on this initiative.

This position will be based in one of our Analytics Hubs (Wellsley, NY, or RI) and will report to the Executive Director, Agile Marketing and Automation with consistent exposure to senior leadership within Marketing and A&BC.

• Responsible for owning and defining the product vision and strategy, the roadmap, feature delivery, and overall success of the product to enable a best‑in‑class end‑to‑end experience.
• Manage a backlog of features and enablers to enhance the product and extend its architectural and discovery runway. Responsible for overall product health, inclusive of technical health, and risk communication. Provide leadership and guidance on sequencing and prioritizing investments to optimize value.
• This is an individual contributor role that will lead product teams to achieve key outcomes by collaborating with Product Owners, Domain Owners, and Analysts and by creating a positive team culture through growth, coaching, and establishing high‑performing teams.
• Strong product management skills, with a proven track record to translate product and capability roadmaps into short‑term, tactical delivery plans.
• Familiarity with big data concepts. Ability to structure data analysis, drive analytics insights and analytical solutions to understand customer behaviors and insights.
• Understanding key drivers of business value and being able to translate them into business opportunities and frame them as analytical problems, e.g., how to grow a business.
• Showing willingness to understand and probe into technical details.
• Ability to work cross‑functionally (cross technical and business domains) and strong interpersonal skills, including the ability to present complex technical information in a clear and concise manner to executives and non‑technical leaders.
• Familiarity with cloud technology and experience building systems that scale.
• Present recommendations to senior staff and internal clients. Mentor junior team members. Autonomously lead the client relationship with senior business leaders as the single point of contact.

• 7+ years’ experience in strategy consulting or on strategy teams in large companies.
• 7 years of business experience leading analyses solution development with a track record of business impact.
• Minimum 7 years total business experience.
• General understanding of…