ITSC Technician

Job Details

POSITION DESCRIPTION April 2026

Title:

Technician I

Department: ITSD

Reports To:

Ethan Poole, epoole

Pay Rate: $17.50

• Properly direct incoming phone and email support requests to their proper IT areas.
• Seek assistance and elevate incidents to higher level support staff when needed.
• Perform basic hardware repairs and perform basic software diagnostics on Babson‑issued Lenovo laptop models.
• Remotely access Babson‑issued laptops and desktops to assist with basic customer issues (e.g., email client setup, printer configuration, network drive mapping).
• Document all actions and repair steps taken in our support ticket tracking system, and communicate pertinent information to customers at time of pickup.
• Read and respond in a timely manner to email and Webex messages sent by student supervisors and full‑time IT staff.
• Assume additional duties as needed.

• Ability to create an environment where direct reports have the freedom and security to take initiative; deal with complexities with resilience, resourcefulness, and optimism; and appreciate open‑mindedness, creativity, and agility in thought and tactics.
• Ability to embrace ideas and changes created by all community members.
• Ability to work independently to solve problems; look for opportunities to take on responsibility; take thoughtful risks; and effectively act on new and ongoing initiatives, objectives, and solutions to gain sought‑after results.
• Ability to anticipate and effectively handle change; demonstrate willingness to try new skills and challenging tasks; and be flexible in changing conditions.
• Must have strong computer skills including proficiency in Google Drive/Docs and Microsoft Office (Word, Excel, PowerPoint, Outlook/Calendar).

Up to 20 hours per week, in‑person / on‑campus.