Application Support Engineer

BioPoint, Inc.is a leading global strategic consulting firm that combines deep life sciences industry knowledge with specialized expertise in drug safety, health economics and outcomes research, regulatory affairs, quality assurance, compliance and risk mitigation. Our professionals can and have assisted clientsin optimizing their businesses, improve their operations and risk profile, and advance their organizational performance to seizekey opportunities.

BioPoint is currently seeking to hire an Application Support Engineer on a 6 to 12 month temp to hire employment basis. This position requires both strategic engineering as well as tactical hands-on technical work. The successful candidate will be responsible for a full system lifecycle including configuration and code deployment and customizations in an industry-leading financial services cloud offering.

Responsibilities:

• Participating in incident management, problem management, and service request fulfillment processes
• Application installation, upgrades, testing, configuration/change management, and application/hardware monitoring.
• Knowledge capture and transfer, assisting others in the implementation and use of Eagle software
• Off-hours support, based on an on-call rotation, will be required
• Required to interact with business users and technical users both internally and externally
• Very minimal travel may be required

• Bachelor’s degree in computer science or related technical field
• 2 years of experience in a technology related position with demonstrated success
• Familiarity with the software development process
• Ability to follow complex sets of instructions, and excellent attention to detail
• Fundamental training with basic UNIX/Linux commands and or simple SQL query knowledge
• Familiarity with Microsoft Windows operating systems installation and support
• Experience with production deployment and operational support for enterprise class applications.
• Working knowledge of operations tools (monitoring, log analysis, etc.).
• Basic understanding of data center concepts around networking, storage and cloud computing
• Excellent oral and written communication skills and have the ability to communicate technical information to both technical and non-technical audiences.
• Experience writing process and procedure documentation.
• Working experience with building stable and scalable automation
• Experience using Windows scripting, shell scripts, or any programming experience
• Financial services industry experience a plus