Supervisor, Access Services

The Supervisor, Access Services oversees daily operations at the Horn Library Information Desk, ensuring efficient, high-quality service and a welcoming environment. This position manages hiring, scheduling, training, evaluation, and payroll for student employees in the library, while supervising their work and performance.

• Supervise day‑to‑day operations of the Horn Library Information Desk.
• Independently manage all aspects of student employment, including recruiting, hiring, scheduling, training, payroll, and evaluation.
• Coordinate and conduct training for Student Information Assistants in circulation, reserves, and holds procedures, library policies, and resource usage.
• Deliver both online and in‑person training modules.
• Ensure student employees deliver courteous, professional assistance to patrons by answering basic directional and information questions and guiding them to appropriate support resources, including the IT Service Desk.
• Direct and oversee student employees in utilizing the Library Services Platform (LSP) for all circulation operations such as patron registration, check‑in/check‑out, renewals, fine collection, and access to library materials.
• Monitor shelving accuracy and direct students in performing regular stacks and inventory maintenance.
• Maintain accurate library records, including inventory, item data, usage statistics, and departmental procedures.
• Document and evaluate student employee performance while ensuring open and effective communication.
• Use AI‑enabled and other technology tools appropriately to improve workflows, streamline routine tasks, and support data‑informed decision making.
• Explore and integrate cloud‑based organizational tools (e.g., Lib Staffer, Canvas) to manage student employees.
• Provide basic reference assistance with research in all formats and media to students, faculty, alumni, local business people, and residents using library resources, referring to research librarians as necessary.
• Communicate and enforce library policies and procedures to all stakeholders.
• Troubleshoot and perform maintenance and minor repairs of A/V equipment and computer hardware; coordinate complex repairs with ITSD and follow through until resolution.
• Assume additional responsibilities as required.

Student employees

• Bachelor’s Degree required.
• At least 1–3 years of related experience.
• Ability to file, shelve, and retrieve library materials from 3 inches to over 6 feet off the floor.
• Excellent computer proficiency.
• Excellent customer service skills.
• Ability to work as a member of a team.
• Must understand various technology platforms with an interest in learning new ones and staying up to date regarding various technology needs.
• Ability to envision and propose new methods to perform tasks that support ET&A; take thoughtful risks; and accept new and ongoing initiatives, objectives, and solutions to gain sought‑after results.
• Ability to anticipate and embrace change; demonstrate willingness to achieve, acquire, and utilize new skills and challenging tasks; and be flexible in changing conditions.
• Demonstrated curiosity about emerging technologies, including AI tools, and the ability to use them thoughtfully, effectively, and responsibly to support daily work and improve processes.

• Master’s Degree in Library and Information Studies, Information Technology, or a closely related field is preferred.

• Communication
• Customer service orientation
• Teamwork
• Continuous improvement
• Technology
• Conceptual thinking
• Self‑management
• Empowerment

• Non‑exempt position with a pay range of $30.96/hour – $34.40/hour; eligible for performance‑based bonuses.
• Insurance coverage:
  Medical, dental, vision, group life and long‑term disability insurance, business travel accident insurance, and mental health benefits.
• Time off: 2 weeks of vacation annually, 2 weeks of sick time, 1 week of paid family illness time, 6 weeks of paid parental leave, and 12 paid holidays per year.
• Retirement:
  Participation in a 403(b) retirement plan with mandatory employee contributions and a 4:1 employer match.
• Additional benefits:
  Well‑being programs, virtual fitness platform, and employee assistance program.

Requires onsite work 5 days a week (Tuesday through Saturday) with some flexibility as the schedule allows; the on‑campus requirement is subject to modification based on organizational need. Light lifting required (50 pounds and under).