Technology Operations and Support Specialist
Job in
Wellesley, Norfolk County, Massachusetts, 02482, USA
Listed on 2026-07-14
Listing for:
CFS
Part Time
position Listed on 2026-07-14
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Technology Operations & Support Specialist (100% On‑Site)
$35-$42/hour (30 hours/week)
Worcester Area (MA)
A mission-driven K–8 school is seeking a Technology Operations & Support Specialist to serve as the primary on-site IT resource supporting ~190 students and 75+ faculty/staff in a Mac-based, Google Workspace environment. This is a part-time (30 hrs/week), highly visible role requiring strong hands-on support experience and a collaborative, service-first mindset.
Key Responsibilities
- Serve as the first point of contact for technical issues; troubleshoot or escalate as needed
- Provide in-person support to faculty, staff, and students across classrooms and offices
- Configure, deploy, and maintain Mac laptops and instructional technology devices
- Support classroom AV, projectors, printers, and instructional technology equipment
- Manage and document tickets, resolutions, and recurring issues
- Coordinate device lifecycle (imaging, setup, patching, inventory tracking)
- Support Google Workspace users and day-to-day operational needs
- Act as liaison to external IT and cybersecurity vendors (MSP) for escalations
- Assist with device rollout and large-scale summer technology prep
- Support school events requiring A/V or technical setup
Requirements
- 2–4 years of IT support / help desk experience
- Strong experience supporting macOS environments and end-user devices
- Experience with Google Workspace administration/support
- Ability to troubleshoot hardware, software, printers, and connectivity issues
- Strong communication and customer service skills (high-touch user environment)
- Comfortable working onsite and interacting with non-technical users daily
- Ability to manage multiple priorities in a fast-paced environment
Nice to Have
- Experience in a school or education environment
- Exposure to device management tools (Mosyle preferred)
- Experience with RMM tools (e.g., Ninja One)
- Familiarity with patching, backups, and vendor-supported environments
Why This Role
- Be the go-to IT person onsite with strong ownership and visibility
- Flexible schedule (30 hours/week) with strong work-life balance
- Collaborative, mission-driven environment
- Hands-on role with a mix of user support, classroom tech, and vendor coordination
- Opportunity to step into a stabilization-focused IT environment and make an immediate impact
#ZRCFSTECH#INJUL
2026#CFSJULY
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2026#LI-DS1
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