Technical Support Assistant; Temporary

Mass Bay fosters educational excellence and academic success to prepare students forlocal and global citizenship, to promote their personal growth, to meet critical workforce demands of communities, and to contribute to the region’seconomic development.

Massachusetts Bay Community College isserved by a cadre of employees of varied backgrounds and experiences. We invite all individuals to consider joining our community.

Locatedin Greater Boston, Mass Bay is a comprehensive, open-access community college,offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts.

Note:
This is a temporary position. Dates of assignment are July 13, 2026, through August 21, 2026.

The ideal candidate will join a vibrant educational community, and have a desire and ability to serve a population of students with various needs and backgrounds. This is a part-time, student employment position with no benefits.

As a member of the End User Services team, this individual provides technical hardware/software support for client computers and other technologies within Mass Bay. This individual provides courteous, timely, and effective assistance to students, faculty and staff, including classroom, lab, and event support.

• Monitor and resolve IT help desk ticket requests and incidents;
• Support computers and peripheral equipment using a variety of operating systems and applications;
• Maintain and install all software applications related to Mass Bay computing;
• Support College-wide and multi-campus audiovisual services in classrooms, meeting rooms, and auditorium;
• Provide routine computer, printer, and peripherals maintenance;
• Provide computer software and hardware orientation for students;
• Make necessary arrangements for outside repair as needed;
• Provide backup coverage for the College Copy Center;
• Perform other duties as assigned.

This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.

All employees of Mass Bay are expected to work collegially and collaboratively within a community that values and celebrates diversity.

• Experience troubleshooting computers and audiovisual equipment;
• Experience working in a multi-user environment supporting users at different levels;
• Previous operating systems experience using Windows 10, Windows 11 and Mac OS.

• Sensitivity and commitment to the goals of Affinitive Action;
• Experience working in a community college or similar environment;
• Demonstrated commitment to working with students in need;
• Previous experience maintaining and trouble‑shooting software applications and PC hardware;
• Demonstrated effective oral and written communication skills;
• Ability to work as part of a team.

Salary Range: $20.00 - 20.00 Hourly Wage

Position Type: Student, temporary

Final date to receive applications: July 26, 2026, or thereafter until filled.

To Apply: Please include a letter of interest and resume with your online application.

PLEASE

NOTE:

We require students who are eligible to file a Free Application for Federal Student Aid (FAFSA) to have one on file, before they are hired or continue employment.

Hiring is subject to state appropriation funding.

Final candidates are required to provide sealed transcripts and/or certifications.

Hiring is contingent upon a successful CORI clearance.

Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies.

The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College’s Affinitive Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunity Commission or the United States Department of Education’s Office for Civil Rights.

Massachusetts Bay Community College Student Employment Career Site