Spécialiste – Qualité client

私たちのミッションにぜひご参加ください。建物、住宅、輸送分野において、快適で持続可能かつ効率的な気候ソリューションを提供する世界的リーダーとして、私たちには地球を最優先する責任があります。私たちにとってトレーン・テクノロジーズ、および当社の事業（〜を含む）を通じてトレーン登録商標およびサーモキングサステナビリティは、私たちのビジネスの手法であるだけでなく、ビジネスそのものです。世界が直面する課題を、インパクトのある可能性として捉える勇気はありますか？より良い未来の実現に貢献したいとお考えですか？もし答えが「はい」なら、持続可能な世界のために、共に新たな可能性へ大胆に挑戦する仲間として、ぜひご検討ください。 当社について詳しく知る福利仕事でも家庭でもあなたがより豊かに活躍できるよう設計されています。 私たちは果敢に前進します。

作業場所: バーチャル

A sustainable future demands ongoing digital advancement. Our digital solutions team leads the way in developing next-generation climate technology focused on reducing demand‑side energy consumption and emissions. Our team—including Brain Box AI, Nuvolo, and more—combines technical expertise with advanced analytics to create data‑driven solutions that add real value for customers, communities, and the planet. Whether you're advancing AI in HVAC or driving analytics for greater efficiency, your ideas will help engineer solutions for stronger communities and a sustainable world.

As a Nuvolo Customer Success Manager I, you will be responsible for maintaining strong client relationships and act as the main point of contact (post‑implementation) for our clients. As a CSM, you will have a good understanding of client requirements in order to successfully execute their business objectives and ensure their success.

• Act as the trusted partner for your portfolio of assigned clients on use‑case and product functionality.
• Deliver and communicate ROI for our clients, throughout the customer lifecycle.
• Monitor account activity to identify usage trends, assess risks and needs for additional products and support.
• Provide insights to customers to ensure that they get the most out of the platform.
• Help foster adoption by raising client awareness and leveraging new product features and functionality.
• Maintain consistent record of client engagement, issues and resolutions through internal and external communication.

• Bachelors Degree or equivalent work experience.
• 2+ years of experience in consultative selling or customer success.
• Experience in consulting or pre‑sales, experience in both is ideal.
• Willingness and desire to engage with both Business Decision Makers and IT Decision Makers.
• Learn it all mentality with desire to better understand both business and technology solutions.
• Ambition and curiosity.
• You are resourceful, bright, proactive and a go‑getter who works well independently and as part of a team.
• Exceptional organizational and planning skills.
• Solid communication skills (both verbal and written).
• You are able to communicate business and technical value to all levels of management.
• Well‑versed email/phone etiquette and presentation skills.
• A proven record of retaining and growing multiple enterprise client relationships.
• Effective interpersonal skills and ability to work cross‑functionally in a collaborative team environment.

年間基本給与範囲または時給基本…