Business Applications Engineer

Brief Description

The Business Applications Engineer serves as the administrator for 4G Clinical's cloud software solutions, with a particular focus on the Atlassian Suite (Jira, Confluence, Bitbucket). This is not a purely strategic role—you will be in the tools daily, building workflows, troubleshooting issues, and configuring integrations alongside planning and executing broader initiatives.

The Business Applications Engineer serves as the administrator for 4G Clinical's cloud software solutions, with a particular focus on the Atlassian Suite (Jira, Confluence, Bitbucket). This is not a purely strategic role—you will be in the tools daily, building workflows, troubleshooting issues, and configuring integrations alongside planning and executing broader initiatives.
You will collaborate closely with functional leaders across the organization to gather requirements, design solutions, and support change management. Your work directly impacts how teams operate, communicate, and deliver.
As a Business Applications Engineer you will be responsible for;

• Own the administration of Jira, Confluence, Bitbucket, and related tools across production and sandbox environments
• Provision accounts, manage access controls, coordinate software upgrades, and maintain sys-tem backups
• Build and maintain integrations with tools such as Tempo, Birdview (Easy Projects), and EazyBI
• Serve as a go-to resource for best practices, workflow design, and appropriate tool usage
• Tool Admin:
  Zendesk, qTest, Hub Spot, Celigo, etc

• Administer additional platforms including Zendesk, qTest, Hub Spot, Celigo, and others
• Handle day-to-day operations: provisioning/deprovisioning accounts, monitoring alerts, resolv-ing reported issues
• Keep tools current, ensure integrated systems work together as intended, and represent 4G Clin-ical in vendor relationships
• Proactively identify opportunities to automate, streamline, or reduce cost across the tool stack

• Administer 4G Clinical's AI platforms, including access management and token distribution
• Stay current on platform capabilities and advise teams on effective usage

• Write and maintain basic scripts and apps (Python, JavaScript, Forge) to support automation, custom workflows, etc
• Grow comfortable reading and modifying code in the context of tool configurations, API inte-grations, and scheduled jobs
• Leverage low-code/no-code automation features within platforms (e.g., Jira Automation, Zendesk Triggers) to reduce manual work

• Communicate clearly with stakeholders on timelines, current issues, and project status
• Contribute meaningfully to cross-functional discussions beyond just the tools you directly man-age
• Suggest process improvements and help guide rollout approaches
• Navigate differing opinions on products and approaches professionally and constructively
• Maintain strong documentation practices to eliminate single points of failure for systems and processes

• Bachelor's degree in Information Technology, Software Engineering, Business Information Sys-tems, or equivalent field
• 2+ years of hands-on experience administering and configuring Atlassian tools (Jira, Confluence)
• Demonstrated ability to gather requirements from non-technical stakeholders and translate them into working solutions
• Experience managing integrations between cloud-based business tools
• Strong communication and interpersonal skills; comfortable presenting to and collaborating with various levels of the organization
• Self-directed with the ability to manage multiple priorities and projects simultaneously
• Willingness to learn and grow scripting/coding skills; comfort with (or curiosity about) writing basic automation scripts

• Experience with one or more of:
  Zendesk, qTest, Hub Spot, Celigo, EazyBI, Tempo, or Birdview
• Familiarity with integration/automation platforms (e.g., Celigo, Zapier, or similar iPaaS tools)
• Atlassian certification(s) (e.g., Jira Administrator, Confluence Administrator)
• Experience working in a life sciences, clinical trials, or regulated industry environment
• Exposure to AI/ML platforms and an interest in emerging technology
• Vendor management experience

4G Clinical is honored to be part of Fast Company's 2020 Best Workplaces for Innovators list, citing businesses and organizations that demonstrate a deep commitment to encouraging innovation at all levels. 4G Clinical came in at #8 for its dedication to building a culture that fuels innovation, curiosity, and the spirit of experimentation in all facets of the business from product development and brand to services and staffing.

We were also voted one of the 2018 Best Places in Health Care & Biopharma by Great Place to Work® and FORTUNE.

4G Clinical is a global leader in randomization and trial supply management (RTSM) and supply forecasting optimization software for the life sciences industry, offering the only fully…