Content Delivery Manager

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary Portfolio & Delivery Management (PDM) is responsible for building and sustaining enhanced capabilities that support efficient management and execution of the Enterprise Marketing portfolio. PDM drives operational efficiency and excellence in execution by building, using and monitoring processes and tools that optimize the way that the Enterprise Marketing organization works. We are enthusiastic change agents that build strategies and solutions to enable agility and continuous improvement, which leads to an enhanced ability to connect with people in innovative and motivating ways.

This role will be a part of the Portfolio & Delivery Management Team and will report to a Sr. Manager that supports a specific program within our comprehensive portfolio. The Digital Delivery Manager will be responsible for execution of digital content projects designed to deliver SEO value and increase customer engagement, functioning as a liaison between Marketing Strategy, Internal Creative Agency, Media, Enterprise Digital and Content Author teams.

The Digital Delivery Manager will be responsible for coordinating, driving and ensuring successful completion of digital content projects for the Marketing Department. This role operates in a hybrid environment, with 2–3 days per week onsite at a nearby CVS Health office. The team is primarily based in Woonsocket, RI, with additional team members in Wellesley, MA, Hartford, CT, and New York, NY.

Primary Duties and Responsibilities:

Work closely with Marketing Strategy and Delivery Management leaders to understand yearly goals and business objectives. Intake and review project requests and briefs for accuracy and completeness, define appropriate tasks, identify cross functional resources and construct timelines to support successful creative development. Coordinate and manage the process of creative deliverables across various workflows from marketing strategy development through go-live to ensure on-time completion and in-market delivery.

Act as primary point of contact for all project related communications. Well versed in the management of digital projects with a strong knowledge of SEO and digital content. Maintain a high standard of quality control, ensuring that all creative output is aligned to strategy and meets brand and SEO standards. Responsible for accurately updating project status in the MRM tool (Workfront), ensuring optimal data hygiene that supports operational insights for prioritization, timely delivery and reporting.

Anticipate, identify and monitor risks to project delivery and support mitigation plans. Adhere to process and documentation standards to ensure projects are compliant and completed on time. Share project updates, milestones and roadblocks regularly to promote collaboration and transparency with working team and stakeholders. Engage SEO and Accessibility to capture requirements and ensure participation in project reviews.

Required Qualifications 5+ years of project management experience in the digital/ content space. 2+ years of experience working in creative marketing agencies or marketing organizations – understands marketing workflow and skillsets. Ability to maintain calm and multi-task a variety of initiatives and projects in a fast-paced, ever-changing environment. Ability to flex and navigate effectively through ambiguity, promoting options to enable quick decisions.

Experience planning and managing creative execution of digital assets and website development processes. Working knowledge of project management tools and methodologies (Workfront preferred, or similar). Strong organizational, analytical, communication and operational skills. Strong work ethic and ability to work…