Research & Instruction Librarian , Business Generalist

The Dayton Metro Library is seeking a full-time Assistant Branch Library Manager for the Northwest Branch Library. The Assistant Branch Library Manager reports to the Branch Library Manager and will serve as the person in charge of the branch frequently. The selected candidate will put together the staff schedules along with handling escalated patron complaints. The ideal candidate will possess strong customer-service skills and a high level of cross-cultural competence.

They will also have the ability to build and support the team and will be comfortable with overseeing the daily operations of the branch. If you enjoy helping others, we invite you to apply today!

DML is committed to cultivating environments and a workforce that reflects our community. As such, we encourage everyone to apply. Further, we recognize the importance of language expertise on our team as Dayton was the first city in the United States to earn the status of "Certified Welcoming" city. We encourage applications from individuals that are fluent or proficient in any non-English languages commonly used in Montgomery County including Spanish, Mandarin, French, Korean, Vietnamese, Hindi, Urdu, Russian, Tagalog, Kinyarwanda, Arabic, Turkish, Swahili, and American Sign Language (ASL).

-Assists the Branch Library Manager in establishing and implementing goals and objectives for branch service which support the Library’s mission.

-Assists the Branch Library Manager in directing all branch services such as reference assistance, readers’ advisory, outreach, circulation, and programming. Assists the Branch Library Manager in ensuring that customer service is a top priority for all branch staff members.

-Assists the Branch Library Manager with hiring, training, supervising, scheduling, coaching, and evaluating employees in assigned branch. Assists with overseeing branch volunteers. Serves as liaison between branch employees and the Branch Library Manager.

-Assists the Branch Library Manager with ensuring the efficient, effective, customer service-oriented delivery of services to branch Library patrons. Maintains a current knowledge of Library operations, policies, and procedures. Demonstrates and models excellent internal and external customer service. A minimum of 10-20% of work time is spent at a public service point.

-Provides input and suggestions to the Branch Library Manager regarding the branch collection and donated materials. Arranges for repair, cancellation, or redistribution of materials as needed.

-Assists the Branch Library Manager in promoting community awareness of the Library and establishes effective communication with community groups, organizations, and individuals.

-Provides input to the Branch Library Manager in preparation of annual budget requests, quarterly, topical, and other reports as requested.

-Answers patrons’ reference questions and assists patrons in selecting and locating materials. Assists patrons in the use of computers, personal electronic devices, and Library virtual materials.

-Assists the Branch Library Manager in monitoring branch facility needs. In the absence of the Branch Library Manager, initiates maintenance and repair of branch building, equipment, and grounds in cooperation with the Facilities Director.

-Assists the Branch Library Manager in maintaining a safe and secure facility for staff and patrons in conjunction with the Safety and Protective Services Director.

Requirements

Job Qualifications

-Master’s degree in Library and Information Science from an ALA accredited program preferred or an equivalent such degree in education or social work.

-Previous supervisory experience preferred.

-Valid driver’s license, acceptable motor vehicle record, and continuous insurability required.

-Ability to plan, schedule, and oversee branch operations and personnel.

-Knowledge of professional library principles, theories, concepts, policies, and procedures.

-Knowledge and appreciation of literature, periodicals, web sites, social media, and other electronic media which constitute a diverse, current and relevant collection.

-Ability to develop programs and services to meet community needs.

-Ability to maintain…