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Director of Customer Experience & Service Ops
Job in
Wellesley, Norfolk County, Massachusetts, 02482, USA
Listed on 2026-08-08
Listing for:
Sun Life
Full Time
position Listed on 2026-08-08
Job specializations:
-
Management
Healthcare Management
Job Description & How to Apply Below
Sun Life U.S. is seeking a Customer Service Director to lead specialty markets servicing, optimize resources through co-sourcing, and manage vendor performance. The role emphasizes service levels, process improvements, and cross-functional collaboration to meet member, provider, and corporate goals.
The position requires extensive leadership experience in health-care-related call centers, strong program management skills, and a commitment to privacy and compliance in a hybrid work environment.
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