Senior Manager, Premium Resolution & Client Experience
Job in
Wellesley, Norfolk County, Massachusetts, 02482, USA
Listed on 2026-08-14
Listing for:
Sun Life Financial
Full Time
position Listed on 2026-08-14
Job specializations:
-
Management
Job Description & How to Apply Below
Sun Life U.S. is seeking a Senior Manager of Premium Resolution to lead a team handling complex premium administration issues, billing inquiries, and lapse prevention.
You will drive client and employee experience while ensuring financial accuracy and operational excellence. You will coach Premium Resolution Specialists, partner with Underwriting, Billing, Claims, Sales, and Technology, and promote continuous improvement to reduce rework and enhance service quality.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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