Sales Associate Wellesley MA Church Square

Sales Associate Wellesley MA Church Square

Wellesley, MA, US

Salary Range: $17.00 To $19.00 Hourly

J.McLaughlin was founded in 1977 to create an American Sportswear brand that offers classic clothing with current relevance and a neighborhood feel. The brand focuses on style and customer service, with 150+ retail locations uniquely reflecting local character.

J.McLaughlin is a specialty American Sportswear and Accessories brand headquartered in New York that is known for being “local and loyal,” building meaningful relationships within each community and providing customers with highly personalized service. We are a growing company with a focus on our culture of kindness, cultivating an exceptional atmosphere in which to work and shop.

We are looking for a highly motivated, results driven Sales Associate for our retail store in Wellesley, who has a passion for classic American Sportswear and the ability to achieve goals while upholding the company's ideals and standards. As brand ambassadors, Sales Associates are experts in taking care of clients, selling, and creating a unique shopping experience with new and existing customers.

• Act as the Brand Ambassador by embracing company culture to develop strong relationships with clients and communities.
• Provide exemplary client service to create a customer‑centric, friendly retail environment that fosters loyalty.
• Drive sales by demonstrating extensive product knowledge and making appropriate suggestions to clients.
• Utilize clienteling tools and outreach techniques to inform customers of upcoming events and new product arrivals.

• Support the store manager with operations by completing daily tasks and maintaining areas of responsibility.
• Help create and maintain a culture of kindness that is client and team focused.
• Maintain knowledge on current merchandise, pricing, and promotions to communicate to clients.
• Utilize selling techniques to help overcome objections and close a sale.
• Understand sales plans, key metrics, and how they contribute to the store’s overall success.
• Participate and take an active role in store events and trunk shows, continuing to build a reputation as a local and loyal retailer.
• Effectively use the POS system to collect accurate information and provide exemplary customer service.
• Plan and prioritize daily tasks and ensure the customer is the top priority.
• Assist the manager with merchandising the sales floor and replenishment while adhering to visual standards.
• Answer customer questions, inquiries, and concerns to resolve customer issues in a timely manner.
• Effectively communicate with customers, supervisors, peers, and other store teams.
• Take a collaborative approach, sharing best practices and ideas with peers across all markets and building productive relationships.
• Assist in the execution of all direction from Retail Operations and the Corporate Office.
• Maintain a clean and organized sales floor, stock room, and common areas to ensure a welcoming environment.
• Understand and adhere to company policies and procedures and standards of professionalism.
• Assist with opening and closing procedures and perform other key holder duties in the absence of management.
• Lead by example and maintain the highest level of integrity at all times.

• High School Diploma or GED required.
• Previous retail or customer service experience preferred.
• Team player with strong communication and interpersonal skills.
• Proven track record of achieving sales goals and taking accountability for results.
• Positive and self‑motivated to win every customer.
• Consistently demonstrates accountability, reliability, and professionalism.
• High energy and results driven.
• Adapts positively to change and has strong problem‑solving skills.
• Ability to multi‑task while keeping the customer the top priority.
• Able to work various shifts, including weekends and holidays.
• Comfortable standing for long periods and able to lift up to 30 pounds.

J.McLaughlin is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.