Principal Engineer Conversational AI

Requisition Job Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

We are looking for an exceptionally skilled and driven Principal Engineer for Conversational AI. The ideal candidate will have a robust background in constructing and guiding dynamic, talented engineering teams. This role involves coaching and mentoring team members to ensure the delivery of top‑tier products and services, specifically within the realms of voice and chat bots.

As a Principal Software Engineer, you'll play a crucial role in building and delivering high‑quality software that enhances customer experiences. You'll be involved in all phases of software engineering, from requirements analysis to deployment, while adhering to agile software development methodologies. Collaboration is key, as you'll work closely with cross‑functional teams to deliver integrated solutions that meet the evolving needs of our business.

If you are passionate about conversational AI and have a proven track record of leading successful engineering teams in a fast‑paced environment, we would love to hear from you.

• Create a technical vision to meet short- and longer‑term business needs
• Ensure the long‑term quality of the design and code of our software systems
• Oversee the creation and own critical software components
• Lead hands‑on, perform design and code reviews
• Help deploy and maintain large scale software in Production, ensure operational excellence
• Possess expert knowledge in performance, scalability, distributed architecture, and engineering best practices
• Help translate business requirements into software system in an Agile environment
• Serve as technical lead on the most demanding, cross‑functional projects
• Advise leadership on technical decisions, strong communication skills required
• Help the career development of other team members, mentor individuals on advanced technical issues, help managers grow their teams

• 10+ years of experience with designing and building software engineering solutions in cloud environments
• 10+ years of experience in one or more modern languages, such as Python, Java, C#, JavaScript, SQL, etc
• 10+ years of experience with APIs, microservices, and modern software patterns
• 5+ years of soliciting complex requirements and managing relationships with key stakeholders
• Strong understanding of conversational AI technologies e.g., chatbots, voice assistants, LLMs, STT/TTS, NLU/NLP engines

• Strong communication skills, capable of effectively articulating technical and strategic concepts to multiple stakeholders
• Hands‑on experience with Large Language Models (LLM) and their practical applications in conversational AI
• Experience developing and supporting voice and text chatbots
• Advanced degree (Master or PhD) in Computer Science, Engineering, AI, or a related field

• Bachelor degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience)

The Typical Pay Range For This Role Is

$ - $

This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above.

This position also includes an award target in the company’s equity award program.

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.