Principal Engineer Conversational AI

Position Summary

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

We are looking for an exceptionally skilled and driven Principal Engineer for Conversational AI. The ideal candidate will have a robust background in constructing and guiding dynamic, talented engineering teams. This role involves coaching and mentoring team members to ensure the delivery of top‑tier products and services, specifically within the realms of voice and chat bots.

• Build a technical vision to meet short‑ and long‑term business needs.
• Ensure the long‑term quality of the design and code of our software systems.
• Oversee the creation and own critical software components.
• Lead hands‑on and perform design and code reviews.
• Help deploy and maintain large‑scale software in production, ensuring operational excellence.
• Possess expert knowledge in performance, scalability, distributed architecture, and engineering best practices.
• Translate business requirements into software systems in an Agile environment.
• Serve as technical lead on the most demanding, cross‑functional projects.
• Advise leadership on technical decisions, requiring strong communications skills.
• Help the career development of other team members, mentor individuals on advanced technical issues, help managers grow their teams.

• 10+ years of experience with designing and building software engineering solutions in cloud environments.
• 10+ years of experience in one or more modern languages, such as Python, Java, C#, JavaScript, SQL, etc.
• 10+ years of experience with APIs, microservices, and modern software patterns.
• 5+ years of soliciting complex requirements and managing relationships with key stakeholders.
• Strong understanding of conversational AI technologies (e.g., chatbots, voice assistants, LLMs, STT/TTS, NLU/NLP engines).

• Strong communication skills, capable of effectively articulating technical and strategic concepts to multiple stakeholders.
• Hands‑on experience with Large Language Models (LLM) and their practical applications in conversational AI.
• Experience developing and supporting voice and text chatbots.
• Advanced degree (Master or PhD) in Computer Science, Engineering, AI, or a related field.

• Bachelor degree from an accredited university or equivalent work experience (HS diploma + 4 years relevant experience).

The typical pay range for this role is: $ – $. This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

• Offer a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• Medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We anticipate the application window for this opening will close on: 08/01/2026.