Principal Engineer Conversational AI

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Requisition

Job Description

Position Summary:

We are looking for an exceptionally skilled and driven Principal Engineer for Conversational AI. The ideal candidate will have a robust background in constructing and guiding dynamic, talented engineering teams. This role involves coaching and mentoring team members to ensure the delivery of top-tier products and services, specifically within the realms of voice and chat bots.

As a Principal Software Engineer, you'll play a crucial role in building and delivering high-quality software that enhances customer experiences. You'll be involved in all phases of software engineering, from requirements analysis to deployment, while adhering to agile software development methodologies. Collaboration is key, as you'll work closely with cross-functional teams to deliver integrated solutions that meet the evolving needs of our business.

If you are passionate about conversational AI and have a proven track record of leading successful engineering teams in a fast-paced environment, we would love to hear from you.

As a Principal Software Engineer, you will:

Create a technical vision to meet short- and longer-term business needs

Ensure the long-term quality of the design and code of our software systems

Oversee the creation and own critical software components.

Lead hands-on, perform design and code and reviews

Help deploy and maintain large scale software in Production, ensure operational excellence

Possess expert knowledge in performance, scalability, distributed architecture, and engineering best practices

Help translate business requirements into software system in an Agile environment

Serve as technical lead on the most demanding, cross-functional projects

Advise leadership on technical decisions, strong communications skills required

Help the career development of other team members, mentor individuals on advanced technical issues, help managers grow their teams

Required Qualifications:

10+ years of experience with designing and building software engineering solutions in cloud environments
10+ years of experience in one or more modern languages, such as Python, Java, C#, JavaScript, SQL, etc
10+ years of experience with APIs, microservices, and modern software patterns5+ year(s) of soliciting complex requirements and managing relationships with key stakeholders

Strong understanding of conversational AI technologies (e.g., chatbots, voice assistants, LLMs, STT/TTS, NLU/NLP engines)

Preferred Qualifications:

Strong communication skills, capable of effectively articulating technical and strategic concepts to multiple stakeholders

Hands-on experience with Large Language Models (LLM) and their practical applications in conversational AI Experience developing and supporting voice and text chatbots.

Advanced degree (Master or PhD) in Computer Science, Engineering, AI, or a related field

Education:

Bachelor degree from accredited university or equivalent work experience(HS diploma + 4 years relevant experience)
Pay Range The typical pay range for this role is:$ - $This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

This position also includes an award target in the company's equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that…