Director of Resident Relations

Are you ready to love your job again?

Join The Arbor Company and become the welcoming face of a community where hospitality, compassion, and connection matter every single day. We're proud to be recognized as a Great Place To Work and honored to be named one of Fortune Magazine's Best Workplaces in Aging Services.

Director of Resident Relations

Full-Time | Monday - Friday | 9:00 AM - 5:00 PM

As the Director of Resident Relations, you are the heart of the community's first impression. From greeting residents and families with warmth to keeping daily operations running smoothly at the front desk, you help create an environment where everyone feels at home.

This is the perfect opportunity for someone who thrives in hospitality, enjoys building relationships, stays organized, and loves making people smile.

Why Arbor People Love Working Here

* Free Meal for Each Work Shift

* Employee Assistance Program - Wellness Resources for You and Your Family

* Paid Time Off for Full-Time and Part-Time Staff, Plus the Ability to Turn Your PTO Into Cash

* Options To Get Paid on Your Own Schedule

* Certified Great Place to Work

* Pathways For Growth Opportunities

* Diversity, Equity & Inclusion Training

* Tuition Assistance & Student Loan Repayment Assistance

* Access To Emergency Financial Assistance

* Health, Dental, Vision Insurance & 401(k) with Employer Matching Contributions

What You'll Do:

Create Exceptional First Impressions

* Welcome residents, families, guests, and vendors with warmth and professionalism

* Answer incoming calls and assist with questions using Arbor hospitality standards

* Maintain a clean, polished, and inviting reception area and common spaces

* Help create a comfortable and welcoming atmosphere throughout the community

Deliver Concierge-Level Service

* Coordinate resident services such as transportation, appointments, and deliveries

* Manage resident mail, packages, guest meal logs, and appointment schedules

* Maintain community communication tools, directories, and office supplies

* Support residents and families with day-to-day requests and needs

Support Community Marketing & Hospitality

* Assist with walk-in inquiries and provide information about the community

* Help coordinate tours and ensure marketing materials are readily available

* Capture special moments by taking and printing photos for residents and families

* Support community events and engagement opportunities

Help Keep Operations Running Smoothly

* Assist with front desk staffing coordination and scheduling coverage

* Track daily staffing hours and maintain accurate front desk schedules

* Partner with department leaders to ensure excellent communication and service standards

We'd Love To Talk If You:

* Have previous hospitality, concierge, customer service, receptionist, or senior living experience

* Enjoy creating meaningful connections with residents and families

* Are organized, dependable, and detail-oriented

* Thrive in a fast-paced environment while maintaining a positive attitude

* Have strong communication and multitasking skills

* Love being part of a team that truly cares about people

At Arbor, we don't just provide care - we create meaningful relationships and unforgettable experiences. If you're passionate about hospitality and want to make a difference every day, we'd love to meet you.

Florida Applicants:
Employment is contingent upon successful completion of a Level 2 AHCA Clearinghouse background screening. Learn more here: AHCA Clearinghouse Information

The Arbor Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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