Front of House PM Manager

Front of House PM Manager

As a Front of House PM Manager you are responsible for overseeing and managing all aspects of the Dine-In, Carry Out, Drive-Thru, and Third Party experiences in our restaurant. Your primary focus is to align with the goals of the Front of House Director(s) and create a remarkable experience for our guests, centered around friendly team members, a clean environment, with fast and accurate service.

Position Type:
Full-time and Part-time

Responsibilities

Operations

• Oversee daily operations of the Front of House Department and lead the shifts with excellence during the afternoon and dinner day parts. Ensure consistent systems are in place to have a quick and efficient close while maintaining a remarkable experience for our guests up until closing.
• Hold the assistant manager team accountable for shifts they lead during the PM day parts.
• Ensure team policies and procedures are being maintained by all team members.
• Implement and maintain high standards of customer service to ensure a quick and positive dining experience.
• Ensure the Front of House Assistant Managers are serving guests with excellence and using the Winning Hearts Everyday strategy.
• Hold the team accountable for completion of their daily checklists.
• Own the numbers
  - Be constantly aware of current Customer Experience Report, productivity, daily checklists completion rate, and food cost gap- and make necessary actions to meet goals set by the director team.
• Communicate with PM Back of House manager regularly to provide remarkable experiences for our guests and team members
• Coordinate with AM Front of House manager daily to debrief on the shift and ensure smooth transition from AM to PM periods and vice versa

Leadership Oversight

• Ensure a well-defined meeting cadence is in place for check-ins with the assistant manager team (meeting biweekly)
• Meet with the FOH Director weekly to ensure your goals align with the overall business plan and provide/receive feedback
• Collaborate with the FOH Director to set monthly manager meetings and lead the discussion
• Foster a positive and collaborative work environment, promoting teamwork, and a'serve others mindset'
• Oversee coaching and development for the Assistant Managers, ensure they are meeting assistant manager role expectations (i.e. daily checklists, Customer Experience Report, cleaning, etc.)

Financial Stewardship

• Analyze productivity daily and ensure calls are made (set breaks/send people home) to meet productivity goals set by the director team
• Align with labor wage goals and ensure necessary actions take place to meet and exceed these goals
• Collaborate with the Director team to ensure Customer Experience Report goals are met monthly and productivity goals are met daily
• Ensure proper procedures are in place for maintaining our condiment gap and dessert gap goals

Training and Development

• Execute individualized development plans created for assistant manager team
• Collaborate with the People Department to ensure all team members are progressing through the roadmaps appropriately
• Hold the trainer team accountable for following proper procedures and training consistently, provide feedback to People department to verify trainer performance

Qualifications and Requirements

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

• 8 hour shift
• 10 hour shift
• Weekend availability
• Monday to Friday
• Holidays
• Day shift
• Night shift
• Overtime

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• 401(k) matching
• Employee discount
• Paid training
• Mileage reimbursement