Student Success & Administrative Services Coordinator

Student Success & Administrative Services Coordinator

York County - Wells, ME 04090

Position Type Full Time Education Level 2 Year Degree

Bargaining Unit/Salary Level: This is a full-time, in-person position located at the York County Regional Training Center in Alfred, ME. Salary level pending final approval with a full benefits package available commensurate with the Agreement between the MCCS Trustees and the MEA Administrators' Unit.

Summary:

York County Community College (YCCC), a dynamic and student-centered institution with a proud 30-year history of transforming lives and communities throughout York County, Maine, is seeking a highly organized, student-focused, and collaborative professional to serve as Student Success & Administrative Services Coordinator.

Reporting to the Director of Industry Training & Development (with additional direction from directors of the York County Regional Training Center and County partners), the Student Success & Administrative Services Coordinator is a generalist, student-facing role that supports admissions, student success, registration services, and administrative coordination for credit and non-credit programming delivered at the York County Regional Training Center (RTC).

This position serves as a primary point of contact for prospective and enrolled students, instructors, community partners, and the public, supporting students from initial inquiry through enrollment, onboarding, persistence, and completion. The Coordinator also plays a key operational role in ensuring accurate records management, scheduling, invoicing, and coordination of day-to-day operations.

The Student Success & Administrative Services Coordinator works collaboratively with Admissions, Academic Affairs, Short-Term Training, Financial Aid, instructors, County departments, and external vendors to ensure responsive, compliant, and student-centered service delivery.

At YCCC, our mission is to develop an educated, skilled, and adaptable workforce that fuels socioeconomic mobility and supports the economic vitality of our communities. We believe every form of learning has value, and we recognize every learner as a student — whether participating in credit or non-credit programs. This position supports that mission by helping ensure students are supported throughout their educational journey while contributing to a positive, collaborative, and service-oriented environment aligned with our Mission, Vision, and Purpose (MVP) and One College approach.

The ideal candidate will be:

• Highly organized with strong attention to detail and the ability to manage multiple priorities
• A student-centered professional committed to supporting access, persistence, and completion
• A collaborative and solutions-oriented team member
• Skilled in communication, coordination, and customer service
• Adaptable and comfortable working in a fast-paced, public-facing environment

Student Support & Retention

• Provide proactive success coaching to students in credit, non-credit, and workforce training programs
• Assist students in clarifying educational, career, and workforce goals
• Identify and respond to barriers to student success through timely intervention and referral
• Connect students with campus resources including tutoring, accessibility services, and financial aid
• Support student onboarding activities, including orientations and engagement initiatives

Administrative & Operational Coordination

• Coordinate scheduling of classrooms, labs, and meeting spaces
• Manage correspondence with students, instructors, vendors, and community partners
• Support purchasing, invoicing, and operational processes for RTC programming
• Maintain strong working relationships with campus departments and County partners
• Assist with website and social media updates related to RTC programming

Admissions, Onboarding & Registration Services

• Serve as the primary front-line contact for RTC programs and activities
• Provide accurate information regarding programs, admissions requirements, and enrollment processes
• Receive, review, and process admissions and registration documentation
• Maintain accuracy and confidentiality of student…