Guest Service Supervisor

About the Role

The Guest Service Supervisor (GSS) ensures a top‑notch guest experience while completing store‑level tasks. The GSS leads store operations, supports employees, and maintains safety and quality standards.

• You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
• You display a guest‑first mentality and provide pleasant greetings and parting remarks to everyone.
• You are confident and make eye contact with guests.
• You have superior relationship‑building skills and can establish a connection with guests and associates.
• You are trustworthy and responsible.
• You are detail oriented and have excellent organizational skills.
• You defuse issues by utilizing problem‑solving techniques.
• You are a proven self‑starter with demonstrated ability to make decisions.
• You direct others and prioritize tasks.

• Supervise employees, ensuring they perform all job duties as implemented by management.
• Coach employees by giving them constructive feedback to help them perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality, and store operations policies, procedures, and practices.
• Operate the point of sale according to corporate standards; maintain proper cash levels.
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Manage all cash processes including deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenish products to ensure in‑stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

• Competitive salaries and growth opportunities.
• Health & Wellness – Medical, Dental, Vision, Life Insurance, and additional wellness support.
• 401(k) with company match.
• Tuition reimbursement after 6 months of service.

• Available to work flexible hours including day, nights, weekends, and holidays.
• Efficient and organized.
• Minimum age 18 years.
• Reliable transportation and valid driver’s license.
• Ability to freely access all areas of the store including sales floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb, and lift up to 25 lbs during a shift.
• Work in intermittent temperatures (cooler, outside, etc.).

• High School Diploma or GED.

$17.28 – $20.49 per hour. Final amount offered at start of employment is based on factors including experience level, knowledge, skills, abilities, geographic location, and the Company reserves the right to modify base salary at any time.

We value passion and potential. If you are enthusiastic about a position and think you can make a meaningful impact, we encourage you to apply even if you don't check every box. We embrace different perspectives, backgrounds, and experiences.

Global Partners LP is an equal opportunity employer. We foster a culture where ideas from all people help us grow, move, and thrive. We embrace the diversity of all applicants and do not discriminate on any basis prohibited by federal, state, or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781‑891‑4000.

* Disclaimer:
At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know:
In Massachusetts, it is illegal to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.