Utility Billing Assistant

Excellent Benefits

The City provides a comprehensive benefits package that is largely employer paid including Medical/Dental/Vision, FSA/HSA, WA State PERS, Life/AD&D and generous paid Vacation, Holiday and Sick Leave Programs. The City also offers optional 457 and ROTH (up to 2% City match), LTD and Supplemental Life plan participation.

• Performs a variety of basic utility billing and financial tasks associated with customer assistance, cashiering and data processing.
• Answers incoming telephone calls from the public in a professional and tactful manner; assists customers or refers calls to appropriate person or department.
• Provides excellent internal and external customer service throughout the utility billing process. Maintains positive relations with the public and coworkers.
• Receipts payments accepted at city hall, including payments for utility bills, accounts receivable, LIDs, business licensing, miscellaneous receipts and departmental transmittals. Posts receipts to the appropriate account in the cash receipt system.
• Performs data entry and prepares reports for utility record keeping and reporting.
• Communicates utility account information in verbal and in written form such as: current billing, additional charges and past due amounts.
• Prepares records requested by public.
• Reviews payments and billings for accuracy and completeness on active utility accounts before accounts are closed.
• Reviews utility account activity for correct amounts before issuing refunds or account adjustments.
• Maintains records of shut off activity performed on past due accounts when disconnection occurs.
• Processes returned mail following outlined procedure.

• High School Diploma or GED. Related continued education preferred.
• Two (2) years of technical office work experience using general office procedures and methods including one (1) year working with the public in a billing and/or collection setting using software that interfaces with a customer database. Utility experience preferred.
• Bilingual, English and Spanish, language abilities preferred.