Support Specialist - Customer Service

Application Materials

Applicants are required to submit a combined cover letter and resume in one document. Your cover letter must summarize your interest, education and experience relative to this position. Incomplete materials will not be considered.

To expedite the application process, combine your cover letter and resume into one PDF document before applying and upload electronically when requested in the online application process.

This position is open until filled and applicants are encouraged to apply immediately. The first review date for application materials is scheduled for July 13th.

Interested parties are also invited to contact Human Resources at joblist to discuss the position.

$28.25 per hour

In addition to any state mandated benefits, employees also enjoy the following benefits:

• Competitive wages
• Outstanding benefits which include zero cost employer funded medical, dental, and vision healthcare benefits
• Leave benefits including paid leave starting at 21 days (3.23 hours per week prorated based on hours paid) per calendar year up to 35 with tenure
• Paid Holidays – up to 11 days per calendar year, paid jury duty
• Employee Assistance Program
• State Retirement PERS participation (positions working 70 hours per month for at least 5 months each year)
• Optional 457 plan participation with employer matching 401(a) plan
• VEBA health reimbursement account
• Optional Healthcare and Dependent Care Flexible Spending Accounts
• Life/Voluntary Life & Long-Term Care plan option
• Short-Term Disability & Long-Term Disability
• Recognition programs and position specific stipends
• Award Stipends:
  Safety, Employee Appreciation, Retirement Awards

Support Specialist - Customer Service

Join our team at Chelan County Public Utility District. As one of the largest hydroelectric generating utilities in the Northwest, our mission at Chelan PUD is to improve the quality of life for the thousands of people who call our pristine desert and mountain community home.

Provide exceptional customer service as a first point of contact for both internal and external Service Center customers. Performs a wide range of office support including, but not limited to, data entry, project support, p‑card reconciliation, purchase requisitions/orders, scanning documentation, payroll entry following CBA rules, travel planning, paging, and assisting with visitor badge request needs.

• Provide exceptional customer service as a first point of contact for customers interacting at the second‑floor lobby counter in the Service Center. Triaged customer needs for assistance by obtaining the appropriate person/team. Assist with visitor badge request needs. Answer phone calls, assist callers with questions, page, take messages and redirect calls as appropriate.
• Create, process, and administer scanning files ensuring retention requirements are met; stay abreast of district records management and retention policies. Execute disposition of records according to state guidelines.
• Provide wide range of office support for Customer Utilities such as p‑cards reconciliation, purchase requisition and order processing, correspondence, standard updates, assist with updates to internal and external websites and with the coordination of meetings arrangements as requested.
• Enter field personnel payroll following CBA rules and act as a super user, providing in‑depth assistance to others in proper time entry processes for the payroll solution.
• Coordinate travel arrangements, research travel alternatives and prepare travel authorizations, cash advances and expense reports for approval.
• Order and distribute office supplies.
• Maintain regular and predictable attendance: perform related duties and responsibilities as required; comply with district policies; complete all required training; maintain a working knowledge and comply with district safety procedures and specific safety requirements of this position, and those in accordance with applicable provisions of the Revised Code of Washington (RCW) and Washington Administrative Code (WAC).
• Provide redundancy by understanding the administrative assistant(s) role and supporting in times of…