Program Assistant - Diversion

Position Summary:

Support Diversion services by providing friendly and efficient service to all callers, clients, and community partners. Professionally communicate information to staff and complete projects in an accurate and timely manner, according to Agency standards.

Responsibilities:

Provide clerical support

Handle incoming calls related to Diversion team activities, and check after-hours messages to ensure they’re quickly and accurately forwarded to the appropriate staff

Maintain HIPAA protocol at all times

Maintain staff schedule availability and assist the Program Manager, with maintaining the on-call schedule

Check all equipment to ensure readiness for use (including stocking paper, toner, etc.)Provide Program Support Open and close client chart episodes, run regular reports for chart audits, and review notes for accuracy and errors

Support program staff to schedule client appointments and screenings

Attend community meetings as needed

Update program trackers and spreadsheets during team huddles and after meetings

Maintain meeting minutes and assist in scheduling team and community meetings

Maintain current and accurate financial eligibility, including Medicaid, using Provider One database

Assist with the development of informational brochures, newsletters, flyers, etc.

Assist with all administrative duties to support the program and program staff

Assist with special projects as assigned

Complete program filing/scanning, and submit client and court correspondence on time Maintain program supplies and support Program Manager to submit finance requisitions Organize and compile program data in collaboration with the Program Manager Review available resources with participants eligible for outreach

Coordinate with criminal court system partners and law enforcement for client eligibility and outreach

Maintain and foster a positive and outgoing team atmosphere towards staff and client

Perform other duties as assigned

Job Requirements:

The following requirements are those that are normally required for performance of this position. Any disabled applicant or incumbent who does not meet one or more of the requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.

Physical Requirements:

This position normally requires the physical demands of sitting, standing, walking, bending, lifting or performing other work requiring low physical exertion, talking and hearing on a regular basis to perform the job requirements. These physical demands are required up to 90% of the time.

Non
- Physical Requirements:

Education High School Diploma or GED, required

Associate degree in Business Administration or related field, preferred

Experience1 year experience in office or administrative work, required

Special Skills Pleasant, professional, welcoming and friendly demeanor with staff and clients

Bilingual (English/Spanish) preferred, but not required

Detail-oriented and able to manage multiple-line telephone system in a busy office setting, which requires multi-tasking

Comfortable with computer programs, specifically Microsoft Word and Excel with the ability to efficiently learn and navigate Electronic Medical Record (EMR) systems

Experienced use of standard office equipment, including copier, fax, answering machine, postage meter, and calculator

Ability to maintain a professional, positive, team-oriented service attitude toward clients and staff at all times

Licensure, Registration, Certification Valid Washington State driver’s license and minimum required liability insurance for WA State Must be deemed insurable as determined by Catholic Charities liability insurance provider

Employment is conditional upon:

Being cleared by criminal background check and fingerprinting when required

Work Schedule:

Monday-Friday, 8:00am - 5:00pmWage Range: $20.14 - $23.32, depending on education & experience

Benefits:13 paid holidays, 12 days of vacation, 12 days of sick leave per year Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities Retirement 403(b) Plan:…