Technical Customer Service Specialist

Company:
Zwei

Zwei Inc. is seeking a motivated Technical Service Specialist to join our team. This role is ideal for someone who enjoys learning how products work, solving customer problems, and explaining technical concepts in a clear, concise, and friendly, way. Industry‑specific experience is not required; we will train the right candidate! We value curiosity, a strong work ethic, and a positive attitude.

This position serves as a key point of contact for incoming customers through responding to inquiries, providing technical guidance, and helping customers identify the best solutions for their needs. If you enjoy problem‑solving, attention to detail, and a bit of investigative work, this role could be a great fit!

• Respond to inbound customer inquiries via phone, email, and incoming channels
• Provide technical product information and application guidance
• Assist customers in selecting appropriate products or solutions
• Accurately document customer interactions and solutions offered
• Collaborate with internal teams to resolve customer issues
• Maintain product knowledge through training and self-directed learning
• Support sales efforts through consultative, solution‑oriented customer service

• Strong communication and customer service skills
• Detail‑oriented with strong problem‑solving abilities
• Willingness to learn technical concepts and product applications
• Positive attitude and ability to work in a fast‑paced environment
• Prior inside sales or technical (mechanical or pneumatic) support experience preferred, but not required