Bilingual Call Center Agent I - PER DIEM Job Wenatchee area,Washington USA,Customer Service/HelpDesk

Bilingual Call Center Agent I - PER DIEM

Job Category
:
Support Services

Requisition Number
: BILIN
002455

Posted :
August 20, 2026
Part-Time
On-site
Rate : $20.33 USD per hour

Locations

Showing 1 location

Come join our Team! We invite you to come grow with our dynamic healthcare organization providing medical, dental and behavioral health services for Chelan and Douglas counties! We offer a progressive and extremely competitive compensation and benefits package.

Job Summary

The primary job function of the Call Center Agent is to provide a positive first impression through courteous, efficient and effective telephone access to all CVCH services. Routes calls, makes patient appointments, enters patient information in electronic records and provides current and accurate information about all CVCH services.

Job Specific Competencies

Answers calls in an efficient, courteous and prompt manner with the goal of answering every call within 30 seconds or less.

Maintains high quality customer service levels.

Schedules appointments for patients using scheduling protocols and answering scripts.

Enters data in EMR, EDR and other electronic records in accordance with protocol.

Answers questions courteously and efficiently using answer scripts.

Contacts patients with reminder calls and reschedules appointments when providers’ schedules change.

Retains current knowledge of all CVCH Programs.

Directs phone calls to proper destination or takes a message as per protocol.

Assists with administrative tasks as assigned.

General Duties and Responsibilities

Performs other duties and tasks as assigned by supervisor.

Expected to be prepared to start shift at scheduled time, meet attendance standards, and work the hours necessary to perform the essential functions of the job.

Conforms to safety policies, general housekeeping practices.

Demonstrates sound work ethics, flexible, and shows dedication to the position and the community.

Demonstrates a positive attitude, is respectful, and possesses cultural awareness and sensitivity toward clients and co-workers.

Keeps customer service and the mission of the organization in mind when interacting with all clients, co-workers, and others.

Employees are expected to embrace, support and promote the core values of respect, integrity, trust, compassion and quality which align with the CVCH mission statement through their actions and interactions with all patients, staff, and others.

Conforms to CVCH policies and Joint Commission and HIPAA regulations.

Job Specifications

Call Center: Expected to cover shifts between 6:45am-7:00pm, Monday-Friday and rotating Holidays and Saturdays, 8:30am-4:00pm. Schedules will be posted ahead of time for planning purposes.

1.

Education:

High School Diploma or equivalent preferred.

2. Certification/Licensure: N/A

3.

Experience:

Prefer a minimum of 1 year experience in the medical or business/office field or equivalent education and training. Experience with call centers and medical reception preferred.

5. Essential Technical/Motor

Skills:

Knowledge of computer applications and equipment related to work. Effectively work in a multi-task environment, prioritizing tasks properly, and completing tasks/projects in a timely manner. Basic computer experience; adequate typing; 10-key calculator and filing skills; ability to communicate with clarity and fluency in English and Spanish.

6. Interpersonal

Skills:

Excellent customer service skills. Ability to work in a collaborative team work environment. Strong interpersonal and communication skills, with the ability to work effectively with a wide range of consumers in a diverse community. Develop and maintain effective working relations with peers, patients, other agencies, contracted providers, and the public. Able to work well independently, learn quickly and adjust work assignments in response to system changes.

Caring attitude, commitment to serving low-income patients.

7. Essential

Physical Requirements:

This job is performed mostly in a typical inside, office environment. Essential physical requirements of this job include: light physical effort; repetitive motions of wrists, hands, and/or fingers; standing, walking, lifting, reaching, kneeling,…