Travel Trainer & Education Outreach Specialist

All Link Transit jobs come with excellent benefits: Medical, dental, retirement, paid leave, and more.

Internal Candidates: Employees who have been in their current position for at least one year may apply for this position.

Link is an EOE and has a Drug/Tobacco/Marijuana Free workplace policy.

For more information on Link's EEO policy go to

Under the direction of the Marketing Manager, this position provides one-on-one and group mobility training/education to program participants and the community in the safe and proper use of the bus system. The Travel Trainer will assist with trip planning, coordinate travel training group trips independently or in coordination with the Outreach Specialist and Mobility Coordinator and provide general travel training outreach to the community.

They will also coordinate the youth education outreach program for elementary, middle and high schools in Link’s service area to educate youth on bus safety, rider rules and etiquette, and encourage ridership when age appropriate and assist with other general outreach events.

• Plan and develop individualized Travel Training plans for individuals and groups including identification of special training need for youth, elderly and/or physically, developmentally, or mentally disabled resident in the safe and proper useof the fixed route bus service.
• Conducts community workshops to include Link Transit services and Travel Training program to all populations and groups interested in public transit, including special needs populations, agencies, facilities, special education centers and program outlets throughout Link Transit PTBA (Examples: Senior Centers, Community College, schools.)
• Maintain relationships with service providers for the Developmental Disabilities, disabled populations, and other stakeholders in the community.
• Utilizes a variety of training techniques such as modeling, repetition, and fading to instruct participants in proper bus use methods.
• Work with marketing department to promote and recruit individuals and groups for Travel Training.
• Maintains documentation of trainee progress, safety concerns, and a summarized final report.
• Performs follow up on completed training to determine the success of the training program, or schedule additional training, orif appropriate, make referral to the Mobility Coordinator for paratransitevaluation.
• In coordination with Marketing and Customer Experience Team, assist in developing materials, visual aids, and signage that improve the Travel Training experience.
• Provide support and outreach for other transportation services such as Link Plus, Rideshare, and TRIP-Link.
• Must obtain and maintain Travel Training Certification.
• Stayscurrent on changes in the public transportation industry and travel training methods by attending conferences and workshops.
• Make recommendations and in coordination with Mobility Coordinator, make appropriate changes in training program protocol.
• Implement new training methods, tools, and practices.

• Coordinate Link’seducation outreach curriculum for elementary, middle, and high schools in Link Transit’s service area. Work with marketing department on creating branding, materials, and promotion of the program.
• Demonstrated ability to work independently, prioritize tasks effectively, and exercise sound judgment with minimal supervision.
• Build and foster relationships with service area schools, school districts, and school resource organizations to ensure students learn about Link Transit services, understand bus safety, etiquette, and help encourage ridership.
• Work with school staff on outreach to students and parents.
• Collaborate with and support Outreach Specialist on outreach / tabling events. May include events on evenings and weekends.

• Performs as Link Transit mascot if available.
• Assist Guest Services Information center as needed.
• Able to work occasional evenings and weekends as needed.

• High school graduate or equivalent. Bachelor’s Degree preferred.
• Experience with creating and giving presentations to a group, especially youth.
• Interest and…