Sales Support Specialist

Stemilt’s Sales Support Specialist is a self‑led, high‑impact contributor who keeps Stemilt’s retail customers running smoothly. You drive accuracy and efficiency through proactive order management, sharp problem solving, and clear cross‑functional communication. With a focus on speed, precision, and exceptional service, you ensure every order aligns with operational capabilities and delivers a seamless experience for both internal teams and external partners.

Excellent communication skills, both written and verbal, a must.

• Review and verify order details, including customer purchase orders, pricing, product availability, pack schedules, and shipping requirements.
• Enter, update, and maintain customer orders in internal ERP systems and databases with high accuracy and efficiency.
• Monitor order status across internal and external supply chain processes; proactively communicate discrepancies or issues and collaborate as needed to resolve them.
• Coordinate with cross‑functional teams to confirm product availability and address fulfillment challenges.
• Serve as a communication bridge between Sales and internal departments such as Production, Transportation, Shipping, and partner warehouses.
• Answer incoming calls, record accurate messages, and direct inquiries appropriately.
• Troubleshoot order‑related issues, including shortages, pack schedule conflicts, and shipping changes.
• Maintain accurate customer specifications, delivery requirements, and order instructions.
• Demonstrate flexibility by supporting occasional evening and weekend work as needed.
• Other duties may be assigned.

Reports to: Sales Support Manager

• A World Famous! benefits package that includes:
  • Medical/Dental/Vision insurance
  • Short‑and Long‑term Disability insurance
  • Flexible Spending Account (FSA)
  • Life insurance
  • Matched 401(k)
  • Paid holidays
  • Paid Time Off (PTO)
  • Performance Incentive Plan
• An exciting opportunity to shape new performance standards, build knowledge, and open pathways for continued career growth

• Associate degree (A.A) or equivalent from two‑year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Experience working in a fast‑paced environment preferred.
• Proficient in Microsoft Outlook, Excel, Teams, and Power BI; experience with Oracle ERP is a plus.
• Strong written and verbal communication skills.
• High attention to detail, accuracy, and organization.
• Enjoys creating clarity and solving problems in complex or ambiguous situations.
• Self‑motivated with a willingness to learn.
• Able to work effectively across multiple departments.
• Adaptable to change and shifting priorities.
• A desire to create strategy and design of an environment that creates a World Famous employee experience.
• Comfortable with verbal communications, in person, and via telephone.
• Ability to deliver high quality results with an exceptional transparent, consultative, and partnering attitude.
• A commitment to understand that change is the only constant and a practice of change with purpose, flexibility, and adaptability is a must.
• A desire to deliver an extraordinary experience at every interaction, in fact World Famous!