Bilingual Patient Services Representative I - (Wenatchee

Job Category
:
Support Services

Requisition Number
: BILIN
002431

• Posted:
  July 14, 2026
• Full-Time
• On-site
• Rate: $19 USD per hour

Headquarters: 600 Orondo, Wenatchee, WA 98801, USA

The Patient Services I’s primary job function is to be responsible for initiating patient visits, coordinating patient appointments, collecting payments, entering/updating patient information in our computer system and providing courteous, efficient and informal telephone access to clinic services.

• Greets all patients and guests in a warm and friendly manner.
• Performs AIDET 100% of the time; 90% proficiency score must be maintained.
• Registers patients; collects demographics and updates data as needed; and assists them with forms if necessary.
• Schedules appointments for patients using scheduling protocols and answering scripts.
• Enters accurate data in EMR, EDR and other electronic records in accordance with protocol.
• Obtains and verifies insurance information:
  • Obtains and scans a copy of insurance card.
  • Verifies eligibility at each appointment.
  • Collects switch forms and waivers when necessary.
• Collects and records payments from patients. Balances encounter batch and monies collected with totals in practice management system.
  • Responsible for reviewing task buckets and claim workflow work list daily.
  • Perform the End of Day Review.
  • Barcode and fax all incoming documentation daily.
• Directs phone calls to proper destination or takes a message as per protocol.
• Assists patients with information and education on other CVCH programs as approved by Supervisor.
• Provides accurate verbal translation, English & Spanish, when required.
• FOR DENTAL ONLY:
  Schedules appointments for patients using scheduling protocols and answering scripts.
  • Confirms all patients the day before scheduled appointment.
  • Maintains provider’s schedules at number of appointments per day as per Dental Scheduling protocol. This includes follow-up on missed appointments and missed recall.
• FOR DENTAL ONLY:
  Dental No Show
  • Prepares and mails appropriate No Show letter and documents EDR record.
  • Identify reinstatement eligibility, collect documentation required in the No Show policy and submit to Dental Operations Manager for consideration.
• FOR DENTAL ONLY:
  Recall Management
  • Runs Recall tickler report bi-weekly for upcoming needed appointments and sends reminder postcards.
  • Makes follow-up calls to current and past due recall patients to schedule appointments.

• Performs other duties and tasks as assigned by supervisor.
• Expected to be prepared to start shift at scheduled time, meet attendance standards, and work the hours necessary to perform the essential functions of the job.
• Conforms to safety policies, general housekeeping practices.
• Demonstrates sound work ethics, flexibility, and shows dedication to the position and the community.
• Demonstrates a positive attitude, is respectful, and possesses cultural awareness and sensitivity toward clients and co-workers.
• Keeps customer service and the mission of the organization in mind when interacting with all clients, co-workers, and others.
• Employees are expected to embrace, support and promote the core values of respect, integrity, trust, compassion and quality which align with the CVCH mission statement through their actions and interactions with all patients, staff, and others.
• Conforms to CVCH policies and Joint Commission and HIPAA regulations.

• Patient Services Wenatchee & East Wenatchee:
  Expected to cover assigned shifts between 7:30 am‑7:00 pm, Monday‑Friday and rotating holidays and Saturdays, 8:30 am‑4:00 pm. Schedules will be posted ahead of time for planning purposes.
• Patient Services Chelan:
  Expected to cover assigned shifts between 6:45 am‑5:00 pm, Monday‑Friday. Schedules will be posted ahead of time for planning purposes.
• You will be hired and assigned to a primary location, but may be scheduled at times to cover in Wenatchee, East Wenatchee or Chelan.

• High School Diploma or equivalent preferred.
• Must have a valid WA State Driver’s License and good driving record.
• One year experience in the medical or business/office field or…