DCR Supervisor

Position Summary

The Designated Crisis Responder (DCR) Supervisor provides direct clinical and administrative supervision to the DCR team and supports the delivery of high-quality, legally compliant crisis evaluation, crisis intervention, and Involuntary Treatment Investigation services. The DCR Supervisor oversees DCR coverage, monitors service delivery and documentation, supports staff training and development, and ensures DCR practice aligns with agency standards, funder requirements, applicable contracts, RCWs, WACs, and DCR protocols.

When needed, the DCR Supervisor will also provide direct clinical services as a DCR.

• Assists in establishing, updating, implementing, and overseeing standards and procedures for DCR service delivery
• Attends community meetings related to DCR service delivery as needed
• Oversees the DCR schedule directly or through designee to ensure DCR coverage is available 24 hours per day, 7 days per week
• Assists with case record reviews for quality, timeliness, legal sufficiency, and appropriateness of service delivery
• Works with Clinical Utilization System Manager and clinical leadership to ensure quality clinical services are provided and to ensure clinical documentation completed by staff meets agency and funder requirements and timelines
• Attends or facilitates staff meetings as required

• Supervises assigned DCRs by providing regularly scheduled individual and group supervision, clinical observation and consultation, and review of crisis evaluations and clinical documentation
• Ensures staff performance meets agency productivity and documentation requirements
• Supports the recruitment, hiring, onboarding, and training of DCR staff
• Provides on-the-job training and facilitates other staff development opportunities to strengthen DCR knowledge, clinical judgment, legal decision-making, teamwork, documentation quality, and crisis response practice
• Completes introductory and annual staff performance evaluations
• Collaborates with Human Resources to develop and implement staff corrective action plans to address performance concerns when indicated
• Works collaboratively with behavioral health and crisis leadership to increase clinician knowledge, understanding, and commitment to effective teamwork in accordance with agency standards
• Reviews and approves employee timecards and leave requests

• Serves as DCR when needed due to call volume or staffing gaps
• Maintains ability to respond to DCR coverage and crisis service needs as required by program operations
• Perfom other duties as assigned

Job Requirements:

The following requirements are those that are normally required for performance of this position. Any disabled applicant or incumbent who does not meet or more of the physical requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.

This position normaly requires physical demands of standing, walking, bending, lifting, or performing other work requiring low physical exertion, talking, and hearing on a regular basis to perform the job requirements. These physical demands are required up to 80% of the time. Position also requires ability to drive with adequate vision and skill.

• Master's degree in social work, mental health counseling, marriage and family therapy, or a related field leading to eligibility for clinical licensure required

• Experience as a DCR working in a community mental health setting with individuals experiencing serious mental illness, substance use concerns, co-occurring disorders, or acute behavioral health crisis required
• One year of experience providing direct supervision, clinical supervision, or related on-the-job education preferred
• Experience reviewing clinical documentation for quality, compliance, and legal sufficiency preferred
• Training in working with special populations, including children, families, adults, and older adults preferred
• Training in evidence-based or best-practice crisis intervention approaches preferred

• Knowledge of DCR…